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IT Support Specialist - Denver, United States - Caire
Description
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Sr Individual Contr.
Colorado
5 days ago
Requisition ID: 1300
IT Support Specialist Job Description
In this role, you will provide maintenance of the computer desktop environment by
problems, installing hardware and software solutions, and supporting the
internal IT environment. You will be responsible for administration and internal support of CAIRE Inc.
PCs, printers, and related equipment. Tasks include end user support, and
performing PC maintenance, upgrades and configurations.
Responsibilities:
Provide Tier 1 support and resolve problems to the end user's satisfaction
Monitor and respond quickly and effectively to requests received through the IT helpdesk
Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on
priority
Modify configurations, utilities, software default settings, etc. for the local workstation
Utilize and maintain the helpdesk tracking software
Assist with onboarding of new users
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any
additional specialized equipment
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Report issues to the Tier 2/3 for escalation
Manage PC setup and deployment for new employees using standard hardware, images and
software
Assign users and computers to proper groups in Active Directory and Office 365
Perform timely workstation hardware and software upgrades as required
Support all Production and Plant IT systems
Office 365 support, Microsoft Suite
8x8 and Five9 VoIP phone systems
Basic Requirements:
Associate in computer science
2 years of relevant technical experience
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