- Communicating policies, procedures, and regulations
- Issuing IDs
- Processing applications
- Administering vision, driver, and in-car road tests
- Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services
- Customer service experience working in a fast-paced environment.
- Experience using a personal computer or other automated systems.
- Excellent oral and written communication skills.
- Flexibility to work M-F and Saturday.
- Strong organizational, time management, problem-solving, and multitasking skills.
- Must have attention to detail accuracy and complete assignments on time.
- Must be at least 21 years old and have a valid VA Driver's License with a driving record that reflects a sense of responsibility for highway safety and concern for the law.
- Driving records should have a point balance of less than six demerit points and no major convictions.
- Experience working in a team or group environment.
- Can lift pounds
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Customer Service Generalist - Martinsville, United States - Virginia Department of Human Resource Management
Description
Customer Service Generalist - Martinsville CSC 04492Job no:
Work type: Full-Time (Salaried)
Location: Martinsville, Virginia
Categories: Administrative Services
Title: Customer Service Generalist - Martinsville CSC 04492
State Role Title: Admin and Office Spec III
Hiring Range: $33,415 - $36,735
Pay Band: 3
Agency: Department of Motor Vehicles
Location: MARTINSVILLE
Agency Website:
Recruitment Type: General Public - G
Job Duties
Virginia's Department of Motor Vehicles (DMV) seeks a service-oriented professional to work as a Customer Service Generalist in our Martinsville Customer Service Center. The selected applicant will handle various customer transactions, including communicating policies, procedures, and regulations, issuing IDs, processing applications, and administering vision, driver, and in-car road tests. In addition, processing diverse vehicle registrations and titling, tax collection, and other DMV-related services.
Job Duties Include:
The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values. We live them
Minimum Qualifications
N/A
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.
Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.
All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.
As a condition of employment, DMV will be alerted of any convictions for moving violations, including suspension of license.
Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone:
Email:
In support of the Commonwealth's commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-connected veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at
Note: Applicants who received a Certificate of Disability from DARS or DBVI between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.
Advertised: 25 Apr 2024 Eastern Daylight Time
Applications close: 02 May 2024 Eastern Daylight Time
