Customer Service Specialist - Milwaukee - Corporate Resources of Illinois

    Corporate Resources of Illinois
    Corporate Resources of Illinois Milwaukee

    7 hours ago

    $50,000 - $85,000 (USD) per year * Manufacturing / Mechanical
    Description

    Customer Service Specialist – Milwaukee, WI

    $60,000-$65,000 + Full Benefits, PTO, and More

    For over 30 years, we have been a trusted leader in the watersports industry, specializing in high-quality, precision-engineered parts for jet skis, boats, and other watercraft. From the beginner thrill-seeker to the seasoned pro, we've been helping enthusiasts ride the waves and navigate the waters with confidence.

    We are currently looking to expand our Customer Service Department and add a Customer Service Specialist to our team. In the role you will aid customers throughout the ordering process while working to build and maintain customer relationships.

    Key Responsibilities:

    • Establish and maintain strong, long-term relationships with existing customers.
    • Serve as the primary point of contact for customer inquiries, concerns, and requests, ensuring a high level of customer satisfaction.
    • Collaborate closely with customers to understand their needs, provide product recommendations, and offer tailored solutions.
    • Manage the order process from start to finish, ensuring accurate and timely entry of customer orders into our system.
    • Coordinate with the production and logistics teams to ensure on-time delivery and product availability.
    • Address any discrepancies, order changes, or issues promptly and effectively, ensuring a smooth order experience for customers.
    • Monitor and track orders to provide customers with regular updates on order status and delivery timelines.
    • Stay up-to-date on product developments, industry trends, and new technologies to provide the most relevant and current information to customers.

    Qualifications:

    • 1+ year of customer service or account management experience
    • Microsoft office experience
    • Ability to build and maintain customer relationships

    Corporate Resources, on behalf of our client located in Milwaukee, WI is hiring a Customer Service Specialist.

    * This salary range is an estimation made by beBee
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