Customer Service Representative-Contract Renewal Specialist - Tulsa, United States - Clifford Power Systems

Description

Job Details

Level
Experienced

Job Location
OK Tulsa - Tulsa, OK

Job Category
Customer Service

Description

Clifford Power Systems, Inc., a leader in the power generation industry, is searching for customer service oriented, knowledgeable, Customer Service /Contract Renewal Specialist for our Tulsa, OK office.

Clifford Power Systems is a company our employees are proud to work for and our customers respect. We are built on 30+ years of solid foundation within the energy industry based on financial stability, dependability, and sound business integrity. We stand strong as an organization that is thriving and looking towards future growth and leadership.

We are committed to be the preferred leader in the power generation industry. We are fulfilling this mission by providing our Customers with service above and beyond their expectations.

A Customer Service /Contract Renewal Specialist is responsible for:

• Supporting our existing customer base by managing planned maintenance agreement renewals with a strong emphasis on retention, entering necessary contract updates & entering new planned maintenance agreements in company software system.
• Developing, maintaining, and improving relationships with our Sales Team & Service Branches.
• Standard working hours will be Monday-Friday 8am-5pm.

Job Responsibilities

• Process Planned Maintenance Agreement (PMA) information in company accounting system including: services to be performed, site locations, equipment details, tax info and credit account info.
• Process renewal agreements and make modifications as needed to existing contracts.
• Updating of customer information in our database.
• Provide weekly contact & progress reports as well as customer follow up information to supervisor as requested.

Qualifications/Experience

Proven data entry & retention abilities along with PC skills are required. PC Skills include experience with Microsoft Word, Excel and Outlook. Successful candidate will be required to learn Clifford Power Systems, Inc.'s internal software.

In order to be successful, Candidate must:

• Demonstrate strong attention to details
• Have the ability to learn systems quickly & adapt to changes in system processes
• Demonstrate excellent phone etiquette through clear, concise verbal communication
• Have the ability to organize, prioritize and manage time efficiently
• Have the ability to work directly with various leadership positions throughout the company
• Be strongly driven by customer satisfaction and retention
• Possess a strong sense of urgency & drive for success
• Have a proven track record of retention of existing business and maintaining strong customer & interdepartmental relationships

Clifford Power Systems, Inc. is committed to providing a benefits package that strives to meet the needs of its employees and their dependents. Employees receive exceptional compensation and benefits with medical, dental and vision, 401(k), paid vacation, and paid holidays.

Clifford Power Systems, Inc. strives to be a professional, fun place to work and is proud to be an equal opportunity employer Male/Female/Disabled/Veteran.