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Santa Clara

    Servicenow developer - Santa Clara, United States - Veridic Solutions

    Veridic Solutions
    Veridic Solutions Santa Clara, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    ServiceNow Developer with GenAI

    Location : Santa Clara CA Day one onsite

    • Working knowledge in PI, PA, Now Assist, Virtual Agent features of Service Now.
    • Deep Understanding of Machine Learning concepts to develop Sentiment Analysis, Auto Classification, Auto Routing and Auto Resolution of incidents and Service Requests.
    • Developing, testing, and deploying applications and enhancements on the Service Now platform using best practices and standards.
    • Configuring and customizing the platform features, such as forms, workflows, reports, dashboards, notifications, etc.
    • Integrating the Service Now platform with other systems and applications using APIs, web services, and other methods.
    • Performing troubleshooting and debugging of issues and errors on the platform and providing support and maintenance.
    • Research and evaluate the latest trends and advances in Service Now generative AI and ITSM and propose new ideas and features to improve customer experience.
    • Collaborate with stakeholders and customers to understand their requirements and expectations and deliver solutions that meet their needs and exceed their satisfaction.
    • Ensure the quality, performance, security, and scalability of the ITSM solutions, and follow the best practices and standards of software engineering.
    • Lead the implementation of ITSM solutions for the program (collaborating with development team), including configuring and customizing software applications, defining service catalogs, developing automation workflows, and integrating systems.
    • Lead the charge towards a unified CMDB, ensuring ongoing data quality and data integrity using Service Now ITOM
    • Demonstrate solid leadership skills and ability to lead and empower engineers and data scientists.
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