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    • Optical Sales Associate - Dilworth - Shopko Optical

    Shopko Optical
    Shopko Optical Dilworth

    1 month ago

    Default job background
    Full time
    Description

    Job Description

    Seeking a Full-time Optical Sales Associate to provide exceptional customer service and patient care in Dilworth, MN.

    No experience necessary, on-the-job training provided.

    Position Summary

    Deliver outstanding patient and customer service for eyewear selection, ordering, and dispensing. Complete pre-screening activities before patient exams. Prepare work orders for the Optical Lab. Process medical billing information. Maintain frame inventory.

    Benefits

    • Competitive Wages & Incentives
    • 401K with Match
    • Vacation Pay/Personal Day
    • Volunteer Time Off
    • Sick Pay
    • Health & Wellbeing Benefits
    • Voluntary/Cafeteria Offerings
    • Employee Assistance Program
    • On the Job Training & Certification
    • Teammate Recognition Program

    Duties and Responsibilities

    Customer Service

    Provide exceptional customer and patient service according to company and Optical Center standards. Analyze patient eyewear needs. Recommend specific lenses, lens coatings, and frames to satisfy patient needs. Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions.

    Order and dispense eyewear accurately and professionally. Assist patients with proper frame repairs and adjustments. Show patients how to insert, remove, and care for their contact lenses. Assist Optometrist with case histories and screenings.

    Business and Operational Standards

    Maintain a complete knowledge of third-party plans and claims. Explain promotions and special lens offerings to patients and customers. Balance accounts. Prepare work orders containing specific instructions for the Optical Lab. Process medical billing information. Ensure proper merchandising of frame inventory.

    Requirements

    High School Graduate or equivalent. Maintain license as required by state. To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules. Previous experience in an office and/or optical dispensing is preferred. Able to handle multiple customer interactions/phone calls at a time. Able to work with patient eyewear needs including analyzing prescriptions, repairs, and adjustments, and lifestyle dispensing.

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Optical sales associate