- Provide the ultimate guest experience through customer service and diagnostic/repair recommendations and estimates. Confirm service appointments via telephone.
- Respond to minor customer complaints with courtesy, tact and respect
- Coordinate policy adjustments within the guidelines and budgets under direct supervision.
- Advise management of any situation outside of designated guidelines.
- Sell the proper repairs and/or services according to customers' perceived needs and the Road to the Sale
- Document estimated time and materials using appropriate parts pricing sources and labor pricing guide
- Document all service and/or repair work accurately using company provided repair order forms; document any updates/changes and verify completion. Communicate any changes with technical staff as needed.
- Maintain required records, including carryover vehicles, special order parts status, time-keeping requirements, etc.
- 2 years experience in a direct customer service role required
- 1 year experience in a Service Advisor role preferred
- High school diploma or equivalent required
- Working knowledge of Reynolds and Reynolds preferred
- Working knowledge of Microsoft Office Suite required
- Intermediate customer service skills required
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Service Advisor - Des Moines, United States - Willis Auto Campus
Description
The Service Advisor is the dealership's first-line of customer relations and service.The job encompasses the proper satisfaction of customer and vehicle related problems, meeting pre-determined service sales objectives and the thorough and accurate performance of administrative activities.
Essential FunctionsCustomer Relations
