Sales Account Specialist - Milwaukee, WI
2 weeks ago

Job summary
The Sales Account Specialist is a key role within Strattec Security Corporation that supports Sales Account Managers, Sales Directors, and cross-functional teams in maintaining customer relationships while driving sales growth and market expansion.This role combines advanced customer service expertise with sales and marketing support responsibilities. The Sales Account Specialist manages complex customer accounts, ensures accurate order processing, and maintains strong relationships with OEM and aftermarket customers.
Responsibilities include soliciting and maintaining favorable contact with current and potential customers, participating in customer-provided trainings, product launch meetings, problem-solving sessions,
advising sales team of delivery issues new/revised expectations supporting visits to customers facilities managing orders from entry to consumption at the plant understanding EDI releases ASN transmissions developing shipping plans coordinating shipping plan changes maintaining records price files part number setup historical data accurately for all products analyzing demand reasonableness determining over/under errors or demand in excess of quoted capacity taking corrective action reviewing weekly/monthly delivery scores analyzing root causes of delivery issues correcting shipping discrepancies having complete understanding each customers delivery expectations initiating executing model change coordination with customers plants avoiding inventory obsolescence confirming RMAs concerns addressed by quality team approving debit notes requesting PFA's/AETC's when applicable disputing debit notes documentation supporting analysis providing timely responses finance department audit questions attending tradeshows balancing show schedule providing product demonstrations updating application guides databases assisting development updates printed digital ads collateral material other activities assignments deemed necessary Supervisor.
Job description
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