Business Analyst - Kentucky, United States - Apex Systems

Description

Apex Systems is looking for a seasoned Sr. Business Analyst who has experience working on large IT Implementation Projects for one of our Government Agencies.

Senior BA

Long Term Project

Location: Frankfort, KY

Hybrid: Mostly remote but will need to be available to come onsite 1-2 times a month

Rate: $45/hour on Apex Systems W2

This position encompasses planning and overseeing tasks related to the implementation phase as well as setting up the processes and production support framework after implementation. The ideal candidate will bring a strong foundation in developing implementation strategies, business analysis, project management, and IT service management (ITSM). We need a proactive professional who can drive the successful execution of the implementation phase and ensure seamless system and process operations post-production launch.

Key Responsibilities:

• Lead, facilitate and contribute to the development of the implementation plan for DOR's IT modernization project, ensuring alignment with project timelines and decommissioning objectives.
• Collaborate closely with the Project Manager to formulate and execute the plan, working in tandem with cross-functional teams.
• Utilize project tools such as Azure DevOps (ADO) and MS Teams action item boards to monitor, track, manage and report progress on respective deliverables.
• Identify, document, and escalate risks and issues that may impact the project's go-live goals.
• Engage proactively with the vendor and other cross-functional teams to uphold the stability, availability, and reliability of the newly implemented Integrated Tax System (ITS).
• Lead and facilitate root cause analysis (RCA) sessions with the vendor to uncover underlying issues and implement corrective measures to prevent recurrence.
• Define, document, and oversee the incident and problem management processes, encompassing incident identification, logging, prioritization, investigation, resolution, and escalation.
• Actively participate in the resolution of incidents and service requests within defined timeframes.
• Ensure adherence to specified service level agreements (SLAs) with the implementation partner or vendor.
• Identify opportunities for process enhancements and efficiency improvements across implementation planning, cutover planning, and production support activities.
• Ensure changes are thoroughly documented, tested, and approved prior to deployment in the production environment.
• Coordinate change requests and enhancement initiatives to minimize disruptions to operational workflows.
• Collaborate with the PMO to implement best practices and standards aimed at enhancing service delivery and fostering customer satisfaction.

Qualifications:

• Bachelor's degree in computer science, Information Systems, Business Administration, or related field.
• Minimum of 8 years of experience in large IT implementation projects.
• Experience with business analysis, project management, and production support activities.
• Proven track record of successfully leading implementation planning for projects and initiatives.
• Strong technical and analytical skills with the ability to translate business requirements into technical solutions.
• Excellent communication, stakeholder management, and problem-solving skills.
• Knowledge of IT service management principles and framework (e.g., ITIL) is desirable.
• Project management certification (e.g., PMP) is a plus.

Personal Attributes:

• Strong leadership and collaboration skills.
• Team player.
• Quick learner.
• Ability to work effectively in cross-functional teams.
• Proactive and results-oriented mindset.
• Focus on delivering high-quality outcomes.
• Adaptability and resilience in responding to changing business needs and priorities.