Customer Service Representative - Phoenix, United States - Acehomeaz

Description

Customer Service Representative (CSR)

Job Details Near Phoenix, AZArizonas fastest growing HVAC Company is seeking a highly qualified, motivated, highly energetic professional, goal-oriented with a can-do attitude to assist in increasing our sales and service customer base in a casual, high-paced, yet professional work environmentABOUT ACE HOME SERVICES Since it was founded, ACE Home Services has focused its attention on its customers by putting them first.

Servicing both commercial and residential customers, ACE strives to provide the highest quality service to all of Arizona.

By offering a full range of air conditioning, heating, and plumbing services, ACE has grown and services over 28 cities and areas.

We value our customer feedback and work hard to answer each concern or request.

ACE proudly displays its A+ Rating from the Better Business Bureau and looks forward to fulfilling the needs of all of our customers.

With flexible financing programs and special discounts, we dont want anyone to be excluded from our services.

Primary FunctionInteract with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily Previous experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skillsProfessional appearance and demeanorProficient with computersCapacity to handle a fast-paced environmentKnowledge of the HVAC industry is a bonusHigh School diploma or equivalent requiredPhoneResponsibilitiesInteract with customers to provide information in response to inquiries about products and services and to handle and resolve complaintsTroubleshoot and resolve product issues and concernsInteract with customers to provide information in response to inquiries about products and services and to handle and resolve complaintsTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesManage incoming phone calls from customers and vendors on multiple phone linesSchedule appointmentsProvide administrative support to direct report manager and other colleagues as neededBenefitsPay:
$13.00 $15.00 per hour401(k)Dental insuranceHealth insurancePaid time offVision insurance8 hour shiftWeekend availabilitySupplemental PayBonus pay#J-18808-Ljbffr