- Respond to customer inquiries via chat, email, and phone regarding smartphones and wearable devices.
- Assist users with cellular plan setups, connectivity issues, and hardware-related troubleshooting.
- Serve as an escalation point for returns (RMA) and advanced support cases.
- Accurately document all interactions and updates in Salesforce.
- Support the setup and refinement of AI-powered chat and voice tools, contributing to logic flows and user experience enhancements.
- Monitor chatbot/chat support performance and flag patterns or issues for improvement.
- Assist in updating FAQs, internal knowledge bases, and customer education tools.
- Coordinate with marketing and product teams during promotions and device launches.
- Work with global support partners to maintain service consistency and brand standards.
- 1–2 years of experience in customer support, technical support, or consumer electronics helpdesk roles.
- Experience troubleshooting mobile devices, wearables, or connected products.
- Strong written and verbal communication skills.
- Proficiency with CRM systems (Salesforce preferred) and Google Workspace tools.
- Interest or experience in AI-enhanced support tools (chatbots, voice assistants) is a plus.
- Analytical mindset and willingness to learn support data tools.
- Bilingual in English and Spanish preferred; knowledge of Chinese is a plus.
- Bachelor's degree preferred but not required.
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Customer Experience Specialist - Irving - CornerStone Technology Talent Services
Description
CX Specialist – Mobile & Connected Products
Onsite | Irving, TX | $50,000 | Mobile & Wearable Technology Industry
CornerStone Technology Talent Services (TTS) is actively seeking a Customer Experience (CX) Specialist to support customer operations for a growing mobile technology brand based in Irving, TX. This is a unique opportunity for a tech-savvy support professional with strong communication skills to work at the intersection of smartphones, wearable tech, and AI-enhanced service platforms.
In this role, you'll provide front-line support across multiple channels, assist with troubleshooting connected devices, and collaborate with teams involved in customer success, marketing, and platform development. You'll also contribute to building smarter support through data analysis and automation logic.
Key Responsibilities
Customer Support & Technical Troubleshooting
Digital Support Optimization
Cross-Functional Collaboration
Qualifications
Why Work with CornerStone TTS?
We specialize in placing talent within high-impact roles at the intersection of technology, innovation, and user experience. With a focus on mobile, wearable, and connected platforms, we match professionals with growing companies that value creativity, adaptability, and customer-first thinking.
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Customer Experience Specialist
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Customer Experience Specialist
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Experience Design Specialist 5
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User Experience Strategist, Senior Specialist
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Guest Experience Specialist
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Customer Experience Specialist
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Resident Experience Specialist
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Customer Experience Specialist
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Guest Experience Specialist
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Airside Experience Specialist
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Workplace Experience Specialist
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Workplace Experience Specialist
Full time Only for registered members Dallas
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Customer Experience Specialist
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Resident Experience Specialist
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Workplace Experience Specialist
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Workplace Experience Specialist
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Workplace Experience Specialist
Only for registered members Dallas