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    • Customer Service Representative - Champlin - Ultimate Staffing Services

    Ultimate Staffing Services
    Ultimate Staffing Services Champlin

    1 month ago

    Default job background
    Full time
    Description

    Job Title:

    B2B Customer Service Representative

    Summary

    We are seeking a highly skilled B2B Customer Service Representative to collaborate with our outside sales team, address customer inquiries, and provide exceptional service.

    Responsibilities:

    • Collaborate with the outside sales team to meet customer service expectations.
    • Provide timely and accurate information on pricing, inventory, and delivery schedules.
    • Address customer inquiries, prepare quotes, and initiate purchase orders.
    • Serve as the primary contact for customers and prospects, requiring strong communication skills.
    • Learn company product lines to recommend solutions to customers via phone or email.
    • Process orders, changes, and returns per department procedures.
    • Build and maintain professional customer relationships.
    • Calculate pricing, shipping costs, and margins.
    • Resolve routine customer complaints and issues.

    Requirements:

    • College education preferred with 3+ years of B2B customer service experience, or equivalent combination.
    • Strong communication skills (verbal and written).
    • Team player with the ability to manage multiple priorities.
    • Self-motivated and able to take initiative on projects.
    • Proficient in Microsoft Office; ERP software experience is a plus.

    Benefits:

    • Estimated Salary: $57,500 - $62,000 per year.
    • Full-time schedule: Monday - Friday, 8am-5pm.
    • 100% in-office work arrangement.
    • Direct Hire position.

    EEO Statement:

    All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status.

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Customer service representative