IT Support Analyst - Oklahoma City

Only for registered members Oklahoma City, United States

1 week ago

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Job summary

Intermediate-level support role responsible for driving timely resolution of incidents escalated from the L1 Operations team for Payroll / HCM issues.

This position manages support case volume, performs in-depth troubleshooting to drive solutions within defined SLAs, coordinates triage calls and escalations, and delivers clear incident communications to internal stakeholders.

  • Respond promptly and effectively to issues escalated from the Operations teams, delivering high-quality support over the phone, online chat, or email.
  • Manage Salesforce incident tickets volume with clear notes, robust detail, and timely status updates.
    Escalate issues to L3 Support as needed and open Jira tickets or Azure DevOps (ADO) tickets to document bugs.

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