Teller I/II - Baltimore, United States - Municipal Employees Credit Union of Baltimore, Inc.

Description

BRANCH LOCATION

Harry Deitchman PJM Branch

312 N. Martin Luther King Jr. Blvd.
Baltimore, MD 21215

***Includes Saturday Hours***

MECU CREDIT UNION

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. With more than $1.2 billion in assets and located in historic downtown Baltimore, MD, this not-for-profit financial institution proudly serves more than 100,000 members.

POSITION SUMMARY

TELLER I

Under general supervision, perform limited transactional duties to serve members by receiving or paying out funds with a high degree of accuracy and efficiency using a computer. A service professional with a passion to exceed the expectations for each member served when meeting the established transactional goals.

Provides basic cash receipt and payment services to the member in accordance with credit union policies and procedures. Maintain accurate transactional records and balance each day's cash drawer according to the Teller Accuracy Guidelines. Refer members to Member Service Representative to obtain products information and/or services that best meet their financial needs. Watchfulness for all counterfeit monetary instruments.

TELLER II

Under general supervision, efficiently perform limited and routine transactional duties to serve member using a computer while meeting the established transactional goals. A professional with a passion to exceed expectations of each member served. Provides basic cash receipt and payment services to the member in accordance with credit union policies and procedures. Maintain accurate transactional records and balance each day's operation according to the Teller Accuracy Guidelines.

Refers members to Member Service Representatives to obtain product information and /or services that best meet their financial needs. Serves as a mentor (teller trainer) for newly hired Teller I incumbents and knowledge of basic new member account opening processes. Understand and ability to explain ATM operations and online banking features. Remains watchful to protect against fraud and counterfeit monetary instruments.

NECESSARY SKILLS

Quality of Work
Has established a track record of producing work that is highly accurate, demonstrates attention to detail and reflects well on the organization. Is personally committed to high quality work and encourages others to have similar standards.

Cash Handling
Routinely handles large amounts of cash. Pays attention to detail. Counts cash, replenishes cash and balances transaction.

Quantity of Work
Produces an amount of work that meets or exceeds job expectations. Makes sure that quality does not suffer as the quantity of work increases. Works effectively with peers and carries own share of team workload.

Referrals
Able to recognize and act on referral opportunities in order to build member relationships. Asks questions to confirm referral opportunities, makes benefit statements about appropriate product categories and emphasizes the benefits of talking to a specialist. Meets required referral goals.

EDUCATION

• High School Diploma (general studies) - Required
• General Education Degree (GED) - In Lieu of H.S. Diploma

EXPERIENCE

• Teller I - Six (6) months Cash Handling/Sales/Customer Service/Teller Experience - Required
• Teller II - Twelve (12) months Cash Handling/Sales/Customer Service/Teller Experience - Required

QUALIFICATIONS AND/OR ADDITIONAL FUNCTIONS

• Adherence to BSA, Privacy Act & Elder Abuse reporting is a REQUIREMENT.
• Proficient written and oral communication skills.
• Ability to Learn and Apply Procedures.

ADDITIONAL REQUIREMENTS

There may be circumstances related to MECU business operations that may periodically require you to report to a different branch/work location.

As a Teller, you also must be willing to provide service to members through multiple channels to include our branches and ITM (Interactive Teller Machines) terminals.

PHYSICAL DEMANDS

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25 pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.