Technical Service Engineer - Atlanta - Geekplus Technology Co Ltd

    Geekplus Technology Co Ltd
    Geekplus Technology Co Ltd Atlanta

    11 hours ago

    Description

    Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no. 1 AMR leader. The North American headquarters in Atlanta, Georgia will continue to power our growth in Canada, United States and Mexico.
    To meet the demand for its solutions we are looking to add a talented and driven Technical Service Engineer to join our team. This position is open to our Markham, ON Canada OR Suwanee, GA USA office on a hybrid model.
    Job Responsibilities

    • Provide onsite and remote technical support for robotic automation systems, including AMR and robot shuttle (G2P) solutions.
    • Perform system commissioning, troubleshooting, repair, and preventive maintenance during deployment and ongoing service phases.
    • Diagnose hardware, electrical, mechanical, and software issues using system logs, diagnostic tools, data analysis, and onsite observation.
    • Respond to service tickets and escalations, ensuring timely resolution and clear, professional communication with customers.
    • Collaborate closely with Product and R&D teams to resolve complex, system-level technical issues.
    • Collect, document, and analyze field issues, including root cause analysis (RCA) and corrective actions, to support continuous product and service improvement.
    • Deliver technical training and operational guidance to customers, partners, and internal teams as required.
    • Adhere to established service processes, safety procedures, and documentation standards.
    • Travel to customer sites as required, including domestic and international travel, depending on project needs.
    • Translate advanced robotics and automation technical knowledge into practical solutions, documentation, and training materials.
    Required Qualifications
    • Bachelor's degree (4-year) in Robotics, Engineering, Computer Science, or a related technical field, or equivalent practical experience.
    • Hands-on experience with robotic systems, automation equipment, or related electromechanical systems.
    • Strong troubleshooting skills across hardware, electrical, mechanical, and software domains.
    • Ability to work independently in customer-facing environments.
    • Strong verbal and written communication skills in English.
    • Demonstrated teamwork, customer service orientation, and willingness to learn.
    Preferred Qualifications
    • Experience with PLC systems (e.g., Sick, Siemens, Allen-Bradley/Rockwell).
    • Knowledge of industrial networking and communication protocols (e.g., Ethernet/IP, ProfNet, TCP/IP).
    • Familiarity with Linux-based systems, command-line tools, and log analysis.
    • Understanding of warehouse automation, material handling, or intralogistics systems.
    • Ability to read and interpret electrical schematics and mechanical drawings.
    • Prior experience delivering technical training to customers or internal teams.
    • Bilingual proficiency in Mandarin and English is highly desired, to support cross-regional teams and customers.
    Expectations
    • Must be bilingual in Chinese and English
    • Demonstrate professionalism, collaboration, and customer focus in all interactions.
    • Willingness and ability to travel up to 50%, domestically and internationally, based on business and project requirements.
    • Must be legally authorized to work in the United States or Canada, as applicable to the work location.
    Equal Employment Opportunity Statement
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