Account Manager BrokerConnect - Cockeysville, United States - Coface

Description

Account Manager, BrokerConnect

Location:
Hunt Valley, MD (Flexplace - 2 days onsite, 3 days remote)


WHO WE ARE

A modern and agile company with the most finely meshed international network, Coface is a reference in credit insurance and risk management.

With over 70 years of experience as an industry leader, and a team of 4,100 experts in over 65 countries, serving around 50,000 companies, Coface experts work to the beat of the global economy.

Its ambition is to become the most agile, global trade credit insurance partner in the industry. We believe in business as a force for good in the world.
"Coface Broker Team" was created to deliver a level of service that allows specialized brokers the ability to fulfill their obligations towards our mutual clients. The broker team will communicate in a timely, accurate and clear way, providing a point of contact for any questions to be answered immediately.

The Account Manager is responsible for the retention and development of ongoing relationships between Coface and its key clients, as well as their intermediaries in order to maximize revenue and retention of profitable clients in the portfolio.

The Account Manager will also play a key role in enhancing the customer experience of Coface products by servicing and cross-selling services and products to existing clients.

The Account Manager should have a clear understanding of the current economic climate and how it affects the market.

Key Tasks and Responsibilities:
Customer Relationship Management
Build strong customer relationships through regular and proactive communication through various media and collaborative tools
Respond swiftly and appropriately to questions and concerns from clients and their intermediaries
Utilize a consultative approach in determining the most effective coverage for a particular client need in administering pricing tools in preparation for bids and price quotes with commercial and risk underwriters who will structure and decide commercial terms
Introduce and promote new Coface offerings through consistent client interaction and onsite visits
Deliver critical data to the client; translating critical information into client needs
Portfolio Management
Act as the central point of contact for the client and/or its intermediaries
Prepare and present sales proposals / renewal offers to deliver renewal revenue and achieve maximum sales profitability
Increase profitability of existing product lines and maximize opportunities for all Coface offerings
Monitor and report on performance
Demonstrate all Coface offerings to existing clients to determine those solutions best suited for their needs
Market Knowledge
Establish and ensure credibility with clients by clearly articulating detailed current market conditions, and aligning the Coface value proposition vs our competitors
Collaborate with the Coface marketing and underwriting teams to leverage our resources for campaigns and events
Communication
Supply management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services
Establish and maintain communication links with other internal departments to identify all sales opportunities
Develop, maintain and lever strong relationships with intermediaries in order to increase the client retention
Risk Management and Compliance
Take joint ownership of the loss ratio on the portfolio with the risk department and deliver a profitable result to the business
Adhere to compliance standards set by Coface and external regulators
Qualifications

The ideal candidate must possess the following:
Degree in Finance, Business Administration, Economics, Banking or equivalent preferred
3-5 years of experience in a credit insurance, banking, claims, or factoring organization would be beneficial
Previous experience in a multi-cultural environment will be a plus
In depth familiarity and knowledge of various contract structures in order to know how best to negotiate between price and risk
Risk Management and Project Management a plus

Job Skills:
Strong written and verbal communication skills and professionalism

Industry knowledge:
to be knowledgeable regarding credit insurance, general credit practices, adequate understanding of relevant legal topics, business law, insolvency procedures, and general business documentation requirements

Results driven:
to keep track of targets and generate results regardless of obstacles within deadlines and according to expected standards
Prompt delivery of data and information: to communicate ideas and information completely and accurately in writing. To ensure that messages are understood reliably by others

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