Customer Service Representative - Harrisburg, United States - Stoic Management Group

Description

Stoic Management is an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our Harrisburg office on a permanent basis.

You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio.

This role offers you the opportunity to work in a national firm that offers excellent career progression.

Core Responsibilities:

• Provide high-quality service to each of our clients
• Maintain client confidentiality at all times
• Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
• Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers and product specialists
• Communicates clearly with staff in a timely and professional manner
• Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
• Verify and maintain data quality