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    988 Chat/Text Crisis Specialist PRN, 1st shift - Nashville, United States - Centerstone

    Centerstone
    Centerstone Nashville, United States

    3 weeks ago

    Default job background
    Description

    Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings.

    Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team

    Job Description:

    SUMMARY OF POSITION

    This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. Handles incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. Provides brief clinical screenings, risk assessments and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.

    ESSENTIAL DUTIES & RESPONSIBILITIES

    • Provides telephonic or chat clinical screenings and risk assessments.
    • Answers crisis contacts via the chat/text platform to assess for suicide, safety and identify appropriate community resources to best meet individual needs.
    • Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide.
    • Meets the ethical and clinical standards in compliance with all accreditation.
    • Actively participates in ongoing supervision, training and team meetings.
    • Assist in administrative tasks as needed
    KNOWLEDGE, SKILLS & ABILITIES
    • Effectively communicate via written, verbal, in person and virtual methods.
    • Demonstrates high-level customer service skills and professional etiquette.
    • Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.
    • Knowledge of suicide assessments.
    • Skill in providing crisis intervention.
    Shift Available:
    Friday - Sunday, 4am - 12:30pm CST

    Education Level

    Bachelor's degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required.

    Years of Experience

    Six months to one year of related crisis experience is preferred.

    Required Certification/Licensure

    N/A

    PHYSICAL REQUIREMENTS

    Standing - 10%

    Sitting - 90%

    Squatting - Occasional

    Kneeling - Occasional

    Bending - Occasional

    Driving - Occasional

    Lifting - Occasional

    DISCLAIMER

    The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

    Time Type:
    Part time

    Entry Pay Range:
    $15.11--$18.84

    Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:
    • Medical, dental, and vision health coverage
    • Flexible Spending and Health Savings Accounts
    • 403b retirement plan with company match
    • Paid time off and ten paid holidays
    • AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
    • Diversity, Equity, and Inclusion employee resource groups
    • Continuing education opportunities
    • Employee Assistance Program
    Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

    At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our beliefs toward diversity and inclusion.

    Our approach to diversity is simple-it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients and the communities we serve. We strive to create a workplace that reflects the growing world around us, and where everyone feels empowered, safe and welcomed.
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