- Bachelor's degree or previous experience in the hotel hospitality field required.
- At least 4 years of related experience and/or training or equivalent combination of education and experience is required.
- Mathematical skills are needed including but not limited to basic math problem solving reasoning negotiating budgeting profit/loss concepts variances and percentages are often used.
- Alcohol awareness certification. General Manager and/or other certification as required by franchise.
- Strong leadership skills with strong oral and written communication skills.
- Attention to detail Planning and organizational ability Customer skills as well as Computer skills and general Accounting knowledge
- Comfortable working in fast paced environment and willingness to be on call when away from work.
Responsibilities
- Manages all sources of revenue including the rooms housekeeping food and beverage engineering and other departments.
- Ensures all departments are profitable and maintain strong working relationships.
- Creates local and national marketing plans and pricing strategies and knows market segments.
- Responds quickly to changing market conditions and revises strategies accordingly.
- Actively participates in sales discussions meetings and plans. Knows key account executives and business base. Knows monthly production levels for each sales person on the staff.
- Promotes hotel's policies and philosophies to employees and guests through direct and indirect interaction.
- Creates the hotel's annual budget and monitors the performance of the hotel throughout the year.
- Produces monthly financial reports and knows at all times where the hotel stands against budget.
- Manages human resources functions of the hotel by controlling turnover motivating employees focusing on employee development and retention and conducting regular employee meetings.
- Protects the hotel and its assets through enforcing and maintaining a preventative maintenance program.
- Completes a property Quality Assurance and franchise review semi-quarterly.
- Reviews GM's marketing calls semi-quarterly to maintain a thorough understanding of market conditions.
- Completes a direct bill audit semi-quarterly.
- Implements programs that meet corporate goals and objectives.
- Evaluates the results of overall operations regularly and systematically and reports these results to the Regional Vice President.
- Ensures that the responsibilities authorities and accountability of all direct subordinates are defined and understood.
- Conducts area meetings semi-annually.
- Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
- Provides a professional image at all times through appearance and dress.
- Responsible for understanding and adhering to attendance guidelines set forth in the employee handbook. Expected to report to work on scheduled days and at scheduled times.
- Follows company policies and procedures and is able to effectively communicate them to subordinates.
- Ensures hotel is in compliance with all federal state and local laws including OSHA EEOC Wage Hour and Health laws.
- Other duties as assigned by supervisor or management
Source: Hospitality Online -
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Description
Job Summary
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