Assistant General Manager - Hilton Head Island, United States - Spinnaker Resorts

Spinnaker Resorts Hilton Head Island, United States

1 month ago

Full time

Description

WHO WE ARE

Spinnaker Resorts develops, markets and provides property management for 12 resorts that offer different experiences, as each location has unique topography and local flavor. From the low-key coastal paradise of Hilton Head Island, South Carolina, to the sunny shores of Ormond Beach, Florida, to the neon and natural draw of the Ozarks in Branson, Missouri, or to the historical charm of Williamsburg, Virginia – Spinnaker Resorts has developed resorts that our owners and guests love to return to after previously experiencing vacation days filled with leisure and exploration.

An award-winning vacation ownership company, Spinnaker Resorts offers a variety of opportunities for talented individuals who seek a rewarding career in helping make vacation ownership dreams come true. What makes us memorable, in addition to our excellent quality accommodations, amenities and property management, is our company's exceptional customer service and dedication to our owners and guests.

As we continue to expand our operations, consider starting a career with a company made up of over 600 industry professionals dedicated to one common goal: providing our owners and guests with the most extraordinary vacation experience possible.

****************

JOB DESCRIPTION SUMMARY

To plan, coordinate, implement, oversee, and manage all the administrative duties for the Bluewater Resort and Marina which includes the direct oversite of the Maintenance and Housekeeping Department as well as oversight of Front Desk in conjunction with Front Office Manager as required. Execute the assigned duties associated with creating a highly presentable Premier (II) vacation interval resort Maintenance and Housekeeping Department Operation. Interact directly with owners, guests, vendors, Department managers and staff.

DUTIES AND RESPONSIBILITIES:

Supervision

Maintain responsibilities for hiring, training, evaluating, coaching, counseling, disciplining and discharge (if necessary) of assigned department staff.

Maintain responsibilities for training assigned department staff on HOTSOS and SPI, coaching and troubleshooting of SPI and HOTSOS systems, assist with supply inventory tracking and asset tracking for reserve analysis and schedules.

General management responsibly for the implementation and oversight of all Maintenance and Housekeeping daily operations including superior guest service, check-in, check-out, SPI or similar program proficiency, effective interdepartmental interaction and staff management including task delegation to Department Manager (as assigned).

General management responsibility for the daily operation of the Maintenance and Housekeeping. Monitor staff performance continuously and in an on-going basis (as assigned).

Maintain oversight for preparation of staff related work schedules (as assigned).

Establish procedures, inform, and train personnel in standard practices and procedures for performing job specific tasks related to HOTSOS, the use of equipment and observance of practices all in accordance with the SDC Properties Employee Handbook (as assigned).

Monitor staff performance continuously and in an on-going basis (as assigned).

Be committed to "The mission of Spinnaker Resorts" - to establish a lifelong relationship with our owners and guests and to guide them through a memorable vacation experience, primarily through our committed, experienced, knowledgeable, and caring staff.
Specific Tasks and Assignments

Maintain a regular schedule of walking the properties; generally observing the grounds and performing room inspections.

Interacting with owners and guests for the purpose of gaining feedback and providing exceptional guest service.

Serve as the initial point of contact for interaction on Owner Service related issues and concerns as they might relate to property management and property related concerns. Work cooperatively with Maintenance, Housekeeping and Front Office Department Managers in bringing resolution to issues and concerns.

Manage the on-property incident report process interacting as needed with the Corporate Human Resources Director.

Maintain oversight of and be the point-of-contact for City, County, State and insurance agencies affiliated with annual inspections and licensing of the resorts (i.e., business licenses, pool permits, health inspections, insurance inspections, etc.)

Manage and generate operation reports as follows but not limited to:

Monthly Resort Operational Sub Reports (monthly)

Guest Service Call Frequency Report (monthly)

Guest Service Call Issue Type Reports (monthly)

Open Service Request Report (weekly)

Initiate and implement a RCI monthly reporting process

Serve in the capacity of General Manager upon the absence of the General Manager.

Initiate the development and implementation of individual Department training procedures for the purpose of training new hires and the purpose of maintaining in-service training for existing staff with the objective to establish standardized and best use practices in the various disciplines in cooperation with each Department's manager.
Anticipated Work Schedule:

Tuesday – Friday & Sundays 9 AM – 5:30 PM

Saturday & Monday Off
**Must be able to work Sunday-Thursday***Schedule may change with advanced noticeSafety

Review all independent fire and safety inspections and ensure compliance with regulations retaining copies of all compliance tests and provide the same information to the Maintenance Department management office.

Ensure that all safety rules are observed by staff.

Familiarization of Hurricane, fire and disaster procedures and help coordinate evacuation efforts if necessary.
Administration/General

Process all payroll to forward on to GM for final review.

Be punctual in reporting to work and starting duties.

Retain an assigned cell phone to be accessible to staff and Primary Supervisor.

Answer guest questions and redirect as necessary to other Department using tact and poise.

Always maintain a professional appearance and demeanor reflective of a positive impact on the

Preparing daily, weekly, and monthly reports as related to areas of responsibility.

Monitor operating budget monthly for Maintenance and Housekeeping departments.

Prepare and monitor long-range department capital expenditure projections.

Work directly with GM to plan department projects, annual cleans and refurbishment projects.

Relay critical information about matters related to the Maintenance, Housekeeping and Front Office departments to the primary Managers (as assigned).

Perform any other duties as requested and/or assigned in order to maintain the smooth operation of the Maintenance, Housekeeping and Front Office departments in all areas of responsibility (as assigned).

When requested, recommend vendor services.

Assist in maintaining appropriate files to track work to be done and work completed.

Be a proactive member of the Management Team seeking to exceed the mission of Spinnaker Resorts

Maintain management oversight of operational departments upon assignment from the General Manager to tentatively include Maintenance and Housekeeping.

Other duties as assigned by General Manager
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

Desire an AA, BS or BA in hospitality management, business management, activities, recreation or related field, minimum High School Diploma, GED, or relevant equivalent experience.

Proficient in reading and writing English along with computer skills including Word, Excel and e-mail proficiency. Better than average business writing skills.

Be customer service oriented and display an obvious people-person personality.

Experiential, general and technical knowledge in the following areas: demonstrate the ability to hire, train and supervise staff in all areas of Front Desk and Activities disciplines, implement progressive personnel management discipline practices, knowledge for multiple reservations software, timeshare exchange programs, scheduling, budgeting, standard operating procedures development and implementation; understand procedures for development, implementation, and promotion of Activities programming; have managed exceptional owner/guest service practices, problem-solve owner/guest issues related to timeshare use; interact cooperatively with Sales and Marketing operations.

Demonstrate above average English verbal and written communication skills for interaction with employees, guests, vendors, and the general public, using tact and poise. Have proven business writing and report creation skills.

Ability to work weekends and capacity to receive phone calls when not on duty upon request of Regional – General Manager and direct reports.

Knowledge and experience of budgeting skills, and ability to implement cost containment programs.

Ability to walk extensively, climb stairs and lift 50lbs or more.

Desire 5+ years cumulative related experience as or related to Assistant General Manager, Resort Departmental Operational Management or applicable field with supervisory experience having managed direct reports.

Valid South Carolina driver's license and reliable transportation.
BENEFITS

Weekly Pay and Direct Deposit

Health Insurance (Medical/Vision/Dental)

Company-Paid Life Insurance

Paid Time Off (PTO) Program

Paid Vacation and Holiday Pay

401 (K) Retirement Plan with a Company Match (based on eligibility)

Employee Wellness Programs, including Employee Health Fairs and RALLY.

Fitness Center Reimbursement

Ongoing Professional Development Opportunities

Employee Family & Friends Discounted Stays

Various Employee Discounts (Local Businesses and National Retailers)

Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)

Company-Supplied Uniforms and Equipment (Applicable Positions)

Flexible Work Schedules
Source: Hospitality Online

General Manager

8 hours ago

Better Talent by Laveer & Co. Hilton Head Island, United States

COMPANY OVERVIEW: · Enjoy every day at Towne Vacations Hilton Head, working with a great team invested in seeing you thrive. · Towne Vacations Hilton Head has been a leader in the rental industry since 1995. Located on beautiful Hilton Head Island in South Carolina, Towne Vacat ...
General Manager

4 days ago

Better Talent by Laveer & Co. Hilton Head Island, United States

COMPANY OVERVIEW: · Enjoy every day at Towne Vacations Hilton Head, working with a great team invested in seeing you thrive. · Towne Vacations Hilton Head has been a leader in the rental industry since 1995. Located on beautiful Hilton Head Island in South Carolina, Towne Vacat ...
Restaurant General Manager

6 days ago

Goodwin Recruiting Hilton Head Island, United States

Job Description · Job DescriptionTo Apply for this Job Click HereRestaurant Manager - A great Fast Casual Concept Company is seeking a Store Manager to join their team. · Restaurant General Manager Benefits: · A terrific and attainable career path for talented leaders · Great com ...
Sales / General Manager (Arboriculture)

3 weeks ago

RUK Consulting Hilton Head, United States

Job Description · Job DescriptionJob Description · Our client, a locally owned and operated tree care company, is looking for a General Manager to oversee all staff, budgets, and operations of our local office while expanding each division to its full potential. The General Manag ...
GENERAL MANAGER

3 weeks ago

Resort Management & Consulting Group, LLC Hilton Head Island, United States

Job Description · Job DescriptionGreat opportunity at beautiful Royal Dunes Resort We need a hands-on, thinks "out of the box" general manager for a 56-unit timeshare resort in the Port Royal section of Hilton Head Island. Royal Dunes Resort has always delivered high quality vaca ...
General Manager

2 weeks ago

Ralph Lauren Corporation Bluffton, United States

As the General Manager, you are responsible for focusing on developing leadership talent, running a profitable business and executing strategic initiatives to deliver an exceptional customer experience and exceed financial results. Success is achieve General Manager, Manager, Cus ...
General Manager

1 day ago

Primo Partners-Ben & Jerry's-Starbucks Bluffton, United States

Job Description · Job Description · General Manager is our name for full-time Managers of our Ben & Jerrys Scoop Shop. We work as a Team of 1. Our stores work in collaboration with our Off-Premise Operations, so the ability to multitask is vital. You are empowered to be the CEO ...
General Manager

3 days ago

Workstream Bluffton, United States

The Restaurant General Manager delivers exceptional results through others. They provide an engaging · environment for restaurant teams and guests; while focusing on delivering operational excellence. Chicken · Salad Chick Managers invest their time in developing future leaders ...
General Manager

1 week ago

Dunkin' - Franchisee Of Dunkin Donuts Rincon, United States Full time

In 1950, Bill Rosenberg opened the first Dunkin' Donuts shop in Quincy, Massachusetts. Dunkin' Donuts licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' Donuts sells 52 ...
Restaurant General Manager

2 weeks ago

Taco Bell Bluffton, United States

Restaurant General Manager · Bluffton, SC · General Managers must be at least 18 years old. · Starting Pay: $57,000 - $70,000 per year. (Pay is dependent upon location, availability, and experience.) · " You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp ...
Assistant General Manager

2 weeks ago

Restore Hyper Wellness Bluffton, United States

Job Description · Job DescriptionAssistant Store Manager · Restore Hyper Wellness + Cryotherapy · Restore is seeking an Assistant General Manager with strong sales and business development skills. If you thrive in an entrepreneurial environment and have a passion for health and ...
General Manager

2 weeks ago

Tybee Vacation Rentals Tybee Island, United States

Apply · Job Type · Full-time · Description · The General Manager role at VTrips is responsible for overseeing all staff, budgets, and operations of our Tybee Island and Hilton Head offices. As General Manager, you will play a crucial role in driving company initiatives contributi ...
General Manager

2 weeks ago

Tybee Vacation Rentals Tybee Island, United States

Job Description · Job DescriptionDescription:The General Manager role at VTrips is responsible for overseeing all staff, budgets, and operations of our Tybee Island and Hilton Head offices. As General Manager, you will play a crucial role in driving company initiatives contributi ...
General Manager

2 weeks ago

Taco Bell Pooler, United States

General Manager · Pooler, GA · As a Manager, you are key to our business. You are responsible in managing your team along with operational and financial objectives. You will achieve sales goals, develop your employees, maintain retention, and ensure all systems are efficiently in ...
General Manager

2 weeks ago

Chicken Salad Chick Beaufort, United States

Job Description · Job DescriptionChicken Salad Chick - Immediate General Manager Position · Are you a highly skilled hospitality professional who enjoys leading a team and providing superb service in a fun and loving environment? · Join Chicken Salad Chick, where you'll have the ...
General Manager

2 weeks ago

Taco Bell Beaufort, United States

Your Role: To build a great team that consistently provides the customer with great food and a great experience. Your restaurant should be a great place to work and run smoothly even when you are not there. Your Responsibilities:Priority #1: Build Yo General Manager, Manager, Res ...
General Manager

2 weeks ago

The Chicken Salad Chick Savannah, United States

Serve as a Brand Ambassador for Chicken Salad Chick. Understand & adhere to all policies, procedures, standards, specifications, guidelines, and training programs. Understand and comply with all federal, state, county, and municipal regulations about General Manager, Manager, Ope ...
General Manager

3 days ago

Marriott International Savannah, United States

Job Number · Job Category Property Leadership · Location Courtyard Savannah Midtown, 6703 Abercorn Street, Savannah, Georgia, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Functions as the primary ...
General Manager

2 weeks ago

NFI Industries, Inc. RINCON, United States

The General Manager is responsible for the operation and financial performance by providing direction and leadership to exempt and non-exempt associates at this facility. This position is responsible for developing and leading a team that will manage General Manager, Manager, Ope ...
General Manager

2 weeks ago

NFI Industries, Inc. PORT WENTWORTH, United States

The General Manager II is responsible for a 24/7 complex operation and financial performance by providing direction and leadership to exempt and non-exempt associates at this facility. This position is responsible for developing and leading a team th General Manager, Manager, Ope ...