Retail Success Manager - Austin, United States - Grocery TV

Description

We're modernizing in-store marketing to help brands and retailers reach shoppers. Our platform makes it easy to run digital advertising campaigns throughout the physical grocery store.

Our team enjoys the complexities of a product that's both physical and digital and balances the needs of retailers, brands, and agencies.

We're founder-led with Series B funding and values that prioritize ownership, growth, transparency, and partnership.
Here are the problems you'll be solving

As a vital member of our operations team, your role encompasses managing daily interactions with our retail partners, providing them with exceptional customer support.

You'll be instrumental in fostering relationships with these retailers, coordinating installations, aiding in the transformation of displays at retail locations, and swiftly addressing any technical issues that may arise on an ad hoc basis
Responsibilities

Ownership is a cornerstone of the employee experience.

With that, we take pride in fostering an environment where our teammates can take the initiative for their growth and the success of their team & organization.

Here are some responsibilities this role will own.
Own the support and operations lifecycle for dedicated retailers
Plan and support new retailer onboarding
Leverage relationships to get retailer support to solve issues at scale
Visit retailers and go to trade shows on occasion
Growth opportunities

Every individual hired has the opportunity to push themselves professionally and personally.

If you've been in a larger organization with limited exposure to the full business or in a smaller organization with less complexity, this role could be a level-up opportunity.

This role will have an opportunity to grow the individual in operations, basic logistics and account management. The role allows growth and ownership over a subset of the day-to-day business over time.
Qualifications

You have experience in a customer success or customer support role
You are comfortable troubleshooting technical issues over the phone
Highly-detailed and an appreciation for organization
Ability to work and collaborate with a small, fast-paced team
Experience with retailer operations or CPG is a nice to have
Compensation

As a part of our commitment to transparency, we use a market-based formula that provides consistency across roles & experience levels and publish all of our compensation data internally for our team.

We're open to a range of experience levels for this position.

Here are the annual salaries for each level:
Retail Operations Manager II $84,000
Retail Operations Manager III $99,000
In our initial conversation, we'll discuss what level best aligns with your experience.
Benefits and Perks

Our environment prioritizes collaboration, respect, and partnership. One of the ways we show that to our team is through our benefits program.
We were named Best Startups Places to work for in 2024 by Built In for both Austin

and New York
We're a 2023 Best Place for Working Parents in Austin
Stock options
Generous time-off programs (including 16 weeks of parental leave)
Transparent with financials, salaries, promotions, and more
Casual office attire
Daily in-office meal stipend
Twice a year summits
Interview Flow

• Apply

Apply and look for a response from our team about the next steps.

• Intro interview with people team

Our team will give you a call to learn more about you and answer any questions you have.

• Technical interview with hiring manager

This is a high-level conversation with your future manager. You'll meet with them to dive into the details of the position and your experience.

• Technical interview with the hiring team

We'll dive deeper into your technical abilities by meeting with your future teammates and completing a collaborative technical assessment.

• Values interview with collaborative teams

Chat with two people who work collaboratively with your role to learn about each others' working styles
Ready to start?

To connect with our team, complete our quick application, and we'll be in touch soon.
Feeling imposter syndrome? Reach out to us

We're happy to help you better understand the role and what we're looking for.
Do you currently have legal US work authorization?

• Will you now or in the future require the support of Grocery TV to maintain that authorization?
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As set forth in Grocery TV's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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For government reporting purposes, we ask candidates to respond to the below self-identification survey.
Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Grocery TV's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categoriesis as follows:
A "disabled veteran" is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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