- Providing technical support to users by researching issues, answering questions, troubleshooting problems, escalating issues, providing solutions training by guiding clients through corrective steps, and documenting solutions
- Improving client reference materials by updating existing materials or creating new materials as needed
- Participating in the development of client training programs by identifying areas for improvement and creating instructional materials
- Performing to SLAs according to client service agreements
- Improving system performance and function by identifying gaps and problems and recommending changes
- Continually improving subject matter expertise by participating in educational opportunities and maintaining personal networks
- Bachelor's Degree (Preferred)
- 2-4 years relevant work experience (Preferred)
- Prior customer service or systems admin experience in a software product
- Experience with AWS, S3, IIS, Aginity, or Microsoft SQL Server (Preferred)
- Experience with medical claims or risk adjustment data (Preferred)
- Strategic Thinking / Thought Leadership
- Client Health Awareness & Management
- Client Advocacy
- Veradigm Market and Product Awareness
- Client Expectations Management
- Initiative
- Analytical Proficiency
Client Success Manager - Raleigh, United States - Allscripts
Description
Welcome to Veradigm Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.
**This is a REMOTE opportunity**
Support a Team of Go-Getters
The Client Success Manager (CSM) serves as the voice of the client to Veradigm and the voice of Veradigm to the client. The CSM promotes client retention and overall client satisfaction. Understands the technical side of projects and provides insight and tips on how-to Product features, troubleshoots client issues, and provides resolution. Providing the ultimate client experience is our goal, which will be achieved through persistence while supporting our clients.
Are you the right fit?
Are you passionate about identifying solutions to problems? Do you do well in a fast paced environment? Are you an avid fan of health care data? Are you typically considered adaptable? Are you driven to make change that improves the client experience? Are you looking for an fun yet professional work environment?
What you will contribute:
The ideal candidate will have:
Knowledge, Skills and Abilities
#LI-REMOTE
Enhancing Lives and Building Careers
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network . Interested in learning more?
Take a look at our .
We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.
Visa Sponsorship is not offered for this position.
Veradigm' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans
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