Contact Center Team Lead - Colorado Springs
2 weeks ago

Job summary
We are hiring a Contact Center Team Lead to work at a site located in Colorado Springs, CO. Join our customer service team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industryMust be available to work during the hours of operation which are following 2:30am and 7:30pm MST (7) days per week including holidays.
The Team Leader/Supervisor will work with Management to ensure adequate staffing levels are met based on projected and actual call volumes.
Will be responsible to ensure service level agreements are met regarding average wait times, call handle time, representative availability, adherence to escalation policy,
call quality scores, privacy violations and documentation of supplemental training.
Job description
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