Spa Manager - New York

Only for registered members New York, United States

1 month ago

$65,000 - $85,000 (USD)

Join the Nios team We are seeking a dynamic, team player full-time Manager to join our team at Nios Brooklyn. At Nios the Spa Manager isn't a middle layer You create calm not chaos — even when the phone rings a client is unhappy and a team member needs guidance right now If you have ever thought I could run this place better keep reading Our managers don't wait for permission They run clean systems coach humans not robots and protect the client experience like it is their own reputation on the line This role is fully focused on our Brooklyn location It s hands-on people-heavy detail-rich — and deeply satisfying if you like turning complexity into order Run our Brooklyn location with an owner/operator mindset and cultivate a phenomenal culture leading the team to deliver world class customer service Sustain the signature Nios atmosphere of calm professionalism and genuine warmth Ensure Front Desk tasks are completed with consistency accuracy and high standards Leading our Brooklyn team; providing regular feedback owning performance reviews & corrective actions identifying training and development needs opportunities Overseeing staff scheduling client books & optimization Directing the staff to the highest level of customer service total customer experience operational excellence Handling client complaints aggregating giving feedback to staff suggesting implement processes for improvement Identifying trends opportunities recommending implementing actions to drive spa performance increase revenue decrease expenses report KPIs Managing supplies inventory system Managing facilities maintenance equipment cleanliness etc Performs additional duties as needed First 30 Days You understand rhythm spa: staff strengths client flow operational friction points The team trusts visible listening quietly fixing things By 90 Days Scheduling tight Standards consistent Client issues handled calmly rarely escalate KPIs tracked understood improving The team knows what great looks like you hold line By days Location runs smoothly constant intervention Retention strong Revenue opportunities identified acted On Culture feels steady human proud work You run operations owner/operator mindset spot small issues before they become expensive ones Give feedback clearly kindly dont avoid hard conversations Care deeply about clients experience systems behind it Numerate enough track performance curious enough improve Listen resolve improve process Minimum years experience spa or office management in wellness beauty industry Strong organizational qualities confidence sound communication customer service skills BachelorDegree Hospitality related discipline preferred What Do Get Salary $65 ,000 $85 ,000 Depending on experience Benefits Medical Dental Vision insurance after days Commuter Benefits k company matching Generous time off policy Complementary electrolysis facial services friends family discount $300 free cosmetics per year % discount retail products Dermalogica Tatcha Drunk Elephant Free massages every quarter Robust employee assistance program offers unlimited free counseling coaching trainings legal assistance discounts Kindbody Subsidized childcare Comprehensive supplemental health benefits including subscriptions Teledoc One Medical Talkspace

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Spa Manager - New York

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