Client Relations Manager - Scottsdale, United States - Land Academy

Job Description

About Us:

Since the late 90s, we've been dealing with rural, vacant land under our investment entity. By 2015, Land Academy (The BuWit Family of Companies) was born to assist others in launching or expanding similar businesses, and today, we lead the industry. At Land Academy, we offer top-notch education and resources for real estate investors. Our workplace culture values inclusivity and a healthy work-life balance.

Job Description:

We're on the lookout for a highly motivated individual with a customer-centric approach to join us as a Client Relations Manager. Your role will involve nurturing positive relationships with current members, ensuring their satisfaction, and providing personalized support to exceed their expectations at every touchpoint.

Responsibilities:

• Anticipate client needs and provide solutions to enhance their experience (retention).
• Act as the main contact for existing customers, addressing inquiries and offering personalized assistance.
• Engage with customers to understand their needs and offer tailored solutions.
• Implement strategies to boost customer retention and lifetime value.
• Conduct satisfaction surveys and collect feedback for service improvements.
• Collaborate with internal teams to ensure seamless customer experiences.
• Track key metrics like retention rates and customer satisfaction.
• Stay updated on industry trends to better serve customers.
• Engage in phone-based interactions to improve member satisfaction levels.

Qualifications:

• Bachelor's degree in business, marketing, or a related field.
• Proven experience in customer service or client relations.
• Strong communication and interpersonal skills.
• Ability to analyze data for decision-making.
• Proficiency in Microsoft Office and CRM software.
• Positive attitude, self-motivated, and a team player.
• Entrepreneurial mindset is a plus!
• Experience in managing high-volume phone communication.
• Ability to build a department from scratch.

Why Join Us:

At Land Academy, we value our team and offer growth opportunities in a supportive environment where your efforts are acknowledged and rewarded.

How to Apply:

If you're passionate about delivering exceptional client experiences and seeking a career growth, apply for the Client Relations Manager role at Land Academy. Submit your application via LinkedIn or email.

Equal Opportunity Employer:

Land Academy promotes diversity and inclusion and welcomes all qualified individuals to apply.