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    Senior Bodily Injury Claims Adjuster - Atlanta, United States - The General

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    Description
    Senior level role that Investigates and maintains complex or highly complex claims attorney-represented bodily injury claims. Determines liability, secures information, reviews coverages, arranges appraisals, and settles claims. This is a primarily work from home position. You will report to the Bodily Injury Claims Manager.

    Position Compensation Range:

    $67, $111,000.00

    Pay Rate Type:

    Salary

    Compensation may vary based on the job level and your geographic work location.

    As the Senior Bodily Injury Claims Adjuster, you will investigate and settle vehicle accident claims over the phone and through written correspondence. You will handle 1st and 3rd party claims. You will be required to investigate and determine complex coverage and liability. You will primarily handle moderate injury claims. You will handle attorney represented and non-represented claims. Responsibilities include:

    • Evaluate and investigate policy coverage, liability and damages promptly following a set of general claim and statutory guidelines.
    • Assist internal and external customers with problems or questions regarding claims by phone or through written correspondence.
    • Establish initial reserves for all potential exposures and adjust throughout the claim.
    • Investigate and evaluate claims using a lowest ultimate cost strategy.
    • Maintain appropriate management of assigned inventory following company guidelines.
    • Conduct investigations which can include obtaining necessary documents or forms from customers and conducting recorded statements.
    • Ensure completion of appraisals and determine accident related damages.
    • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds and attorneys within approved payment authority.
    • Review and process mail relating to assigned claims.
    • Recognize recovery opportunities in regards subrogation and salvage.
    • Evaluate and settle bodily injury claims within designated authority.

    Specialized Knowledge & Skills Requirements

    • Three or more years handling bodily injury claims
    • Two or more years handling attorney represented bodily injury claims preferrred
    • Experience in non-standard auto preferred
    • Currently licensed in Florida or Texas preferred
    • Demonstrated experience providing customer-driven solutions, support or service.
    • Demonstrated experience handling 1st and 3rd party, multi-line claims.
    • Demonstrated experience handling simple to moderately complex.
    • Extensive knowledge and understanding of policies and endorsements.
    • Extensive knowledge of each phase of the claim handling process.

    Licenses

    • Obtain state specific property casualty claims licensing as required.

    Travel Requirements

    • Up to 10%.
    • Catastrophe travel up to 75% as applicable.

    Physical Requirements

    • Work that primarily involves sitting/standing.

    Work Location

    In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles): Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Nashville, TN 37214; Atlanta, GA 30043

    On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

    Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

    #LI-Remote

    • Offer to selected candidate will be made contingent on the results of applicable background checks.
    • Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
    • Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position.

    We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply

    We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

    We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

    #LI-CW1

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