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Gatlinburg

    Restaurant Operations Manager - Gatlinburg, United States - Ryman Hospitality Properties

    Ryman Hospitality Properties
    Ryman Hospitality Properties Gatlinburg, United States

    2 weeks ago

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    Description
    The Restaurant Manager will oversee front of house operations and Bar, Server, and Host staff at Ole Red Gatlinburg.

    The Restaurant Manager is responsible for daily operations and guest experiences at the restaurant/venue, and will work closely with the General Manager and Assistant General Manager to drive guest satisfaction.

    Oversee staff and operations on the restaurant floor, ensuring that guest service and operational needs are met.
    Ensure consistent and positive guest service in all areas through continuous interaction and feedback requests.
    Respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
    Actively participate in attracting, selecting, and developing front-line and management staff.
    Develop direct reports by communicating performance expectations and delivering timely feedback.
    Seek opportunities to enhance revenue and produce new possibilities in all areas of operations.

    Provide overall leadership and support for all areas of operation and corresponding staff functions by creating and influencing the appropriate culture and character of the venue.

    Partner with venue leadership to prepare annual budgets and monthly forecasts and conduct P&L oversight/management.
    Participate in developing short- and long-term plans for revenue growth and cost control measures.

    Work with internal business partners to oversee and support all staffing and programming, such as Marketing, IT, Human Resources and Accounting.

    Support the security function to protect the restaurant's assets and the personal safety of the employees and guests.

    Communicate and uphold all corporate standards, guidelines, policies and procedures in accordance with local, state and federal laws and regulations.

    Maintain personal integrity by abiding by and supporting the values and principles of the company. Follow and support brand SOPs. Participate and respond to the annual company audits.
    Partner with venue leadership on the physical facility to ensure proper maintenance and repair.
    Perform other duties as assigned.

    Requirements:
    Education
    High school diploma or equivalent required; college degree preferred
    Degree in hotel/restaurant management is desired; a combination of practical experience and education will be considered as an alternative
    Experience
    3+ years of progressive restaurant management experience required
    Micros Point of Sale, Compeat, and Hot Schedules experience a plus
    Knowledge, Skills and Abilities
    Strong interpersonal, written and verbal communication skills
    Ability to establish clear direction, set goals, monitor progress, and measure results
    Passion for the hospitality business and compassion for people
    Capable of creating fun in a fast-paced and stressful environment
    Ability to communicate assertively in a non-aggressive, candid manner
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