Success Coach - Boston, United States - Benjamin Franklin Cummings Institute of Technology

Description

Job Description

Who We Are

Benjamin Franklin Cummings Institute of Technology (Franklin Cummings Tech) is a private, non-profit, two-year technical college located in Boston. Founded in 1908, the college proudly continues a long tradition of educating students for high-demand technical careers in a variety of industries, including automotive, advanced manufacturing, computer technology, engineering and construction management. With a mission to deliver transformative technical and trade education that leads to economic advancement, our unique mixture of 1, 2, and 4-year programs are delivered both in-person and on-line to appeal to student's demand for flexible program delivery.

Our graduation and job placement rates are among the best in the nation among two-year colleges. Because of our impact and outcomes, Franklin Cummings Tech recently received the largest gift in its history: $12.5 million from the Cummings Foundation to continue to advance its leading-edge work in creating technical career pathways for students typically underrepresented in post-secondary education.

In FY22, Franklin Cummings Tech was the academic home to almost 900 learners. Half of those learners were students enrolled in traditional credit-bearing programs. The balance enrolled in a combination of continuing education and contract education programs. In the coming years, the College seeks to boost the number of students in credit-bearing courses, while also expanding continuing education and contract education so that we are educating more than 1,000 learners a year by FY25.

Position Summary:

The Success Coach is a passionate advocate for students and actively leads and contributes to institution-wide efforts to further improve graduation and retention rates of our student body. The Success Coach manages a large caseload of students by providing academic, career, and personal support to our students. The Success Coach reports to the Director of Early College and Community Connections, The Success Coach's main goal is to increase student retention through student support and collaborations. Success Coach is the primary contact person for all Early College students, which is a caseload of approximately plus students each semester. To help manage the student load, the Success Coach needs to focus on the Key Responsibilities:

All employees of Franklin Cummings Tech are expected to be passionate advocates for students and actively lead and contribute to institution-wide efforts to further improve graduation, retention rates, and career placement of our student body. Furthermore, all staff and faculty across the institution collaborate to support student recruitment, retention, and success.

Early College Student Support

The Success Coach's main goal is to increase student retention through student support and collaborations. The Success Coach is the primary contact person for all Early College students each semester. To help manage the student load, the Success Coach needs to:

• Assist in the planning and execution of New Student Orientation, including facilitating student session
• Follow up on onboarding process, Early College Student Resource Guide that includes, set up of their learning management, student portal, and email systems, curriculum review, and introduction to campus resources to ensure that all students have all the access needed to start their class(s)
• Contact all Early College students weekly for one-on-one advising sessions
• Follow up with students that aren't engaging
• Handle any new student issue as soon as possible
• Host Office hours both online and on campus to accommodate student's need
• Be on campus at least 3-4 days a week to support student as needed
• Be up to date with any Academic alerts by working with the student, professor, and liaison to create a success plan for the student
• Promote academic success by continually monitoring student progress throughout the semester. Work closely with faculty to ensure that students are engaged and are maintaining satisfactory academic progress
• Join the weekly Students of Concern Committee to review student attendance, grades, trends, and develop outreach strategies
• Participate in the collection and analysis of data regarding student success to help increase student retention
• Send students reminders and updates, including Add/Drop and withdrawal deadline (stay up to date with the Academic Calendar)
• Encourage students to take advantage of all the resources available to them at Franklin Cummings Tech
• Assist students with exploring Franklin Cummings Tech major(s) of interest
• Assist students through the registration and re-enrollment process each semester
• Help reinstate the Advanced Standing Associates Program (ASAP) Peer Mentoring Program and create the Early College Student Leadership Opportunities
• Keep current on all aspects of academic programs, academic support services, student information system procedures, enrollment processes and procedures, college policies, mission, and philosophy
• Other duties as assigned

Collaboration with the high school liaisons

Working closely with the liaison is not only important throughout recruitment but is also crucial for retention. The high school liaison plays an important role to help keep student accountable and on track. To maintain this collaboration, the Success Coach is responsible to:

• Reach out to ASAP liaison weekly, Dual Enrollment Biweekly, and Student of concern as soon as you get information about the student:
• Include any academic alert from Dropout Detective
• Include any feedback from the professors
• Include the Attendance Last Day of Attendance (LDA) updates from the Student of Concern (SOC) report
• Utilize the reports available on Canvas and Attendance plus to stay up to date on all students' academic performance

Collaboration with Franklin Cummings Tech staff member/ Departments

Early College Program's goal is not only to focus on student's academic growth, but it also focusses on the personal wellbeing of all our students. The Success Coach's role is:

• To get to know each student and meet their needs
• To assist with the high school to college transition
• To support students through the challenges of balancing academic life with external commitments or concerns that may interfere with their ability to be successful students with assistance from the Office of Student Wellness and Support and the resources available at their high school.
• Be highly motivated self-starter with the ability to collaborate with Student Services, other Franklin Cummings Tech staff and faculty, as well as advocates and community-based organizations toward student success
• Assist with ASAP student's transition by having the students connect with the Student Success Coaches that oversees their majors

Oversee Early College Student Events

Plan and Lead EC Student's events, including:

• EC Student Orientation
• ASAP Biweekly check in meetings
• EC Next Steps Event
• ASAP Graduation Ceremony
• EC Holiday Party and more as needed
• Develop and implement student success workshops that helps with transitioning to college
• Be available to host events in the evenings or weekends

Student Outreach:

• Contact students and inform them about the events
• Send reminders leading to event day

Additional Early College duties

• Order Textbooks each semester and distribute it to students
• Work with faculty to ensure online textbooks orders are placed, including automotive textbooks
• Order food and supplies for events
• Purchase gift cards, and other supplies for events as needed

Qualifications:

• A bachelor's degree is required with a background in secondary education, higher education administration, social work, counseling, or special education a plus. Masters degree preferred
• A demonstrated sensitivity to understanding the needs and concerns of a diverse urban student population, many of whom are first generation college students, is essential to the incumbent's success.
• One-to-three years of successful experience employed in an advising or student success capacity.
• Understanding of and experience working with students with documented learning disabilities is a plus.
• Proven experience in leading collaborative efforts between multiple constituencies including, faculty, staff, students, and members of the local community.
• Excellent oral and written communication skills and strong presentation skills with demonstrated ability to develop interpersonal and organizational relationships.
• Be a highly-motivated self-starter with the ability to collaborate, effectively and respectfully, with Student Services, Franklin Cummings Tech staff and faculty, as well as advocates and community-based organizations toward student success.
• Knowledge of the enrollment process including federal financial aid.
• Knowledge of Microsoft Office, student information and early alert systems, such as Canvas, Signal Vine, and familiarity of online job recruiting platforms such as Handshake.
• Self-motivated with the ability to work in a fast-paced team-focused environment, the ability to multitask, and the ability to pay special attention to detail. Excellent leadership and teamwork skills with the ability to work independently, determine priorities, and meet multiple deadlines in a fast-paced environment.

Application Process: Applicants should submit a cover letter, resume, and the names, titles, telephone numbers, and email addresses of two professional references. Review of applications will begin immediately.

COVID-19 Vaccination Requirement: Benjamin Franklin Cummings Institute of Technology complies with all state and federal guidelines that pertain to Covid-19. All employees must be fully Covid-19 vaccinated upon hire. Employees are expected to comply with current Covid precautions which are subject to change.

Equal Opportunity Employer: Franklin Cummings Tech is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee on any grounds protected under federal, state, or local law, including race, color, religion, creed, age, sex, national origin, ancestry, marital status, pregnancy, disability (including those related to pregnancy or childbirth), sexual orientation, genetic information, gender identity or expression, veteran status or any other characteristic or activity protected under federal, state or local law.