Business Application Manager - Mason, United States - Apex Order Pickup Solutions

Description

COMPANY DESCRIPTION

Apex Order Pickup Solutions is a new company, but finding smart and efficient ways to do things is in our DNA. Our roots go back to Apex Supply Chain Technologies, whose founder patented the first industrial vending technology more than 25 years ago. We introduced our first click & collect smart lockers in 2015, then rolled out similar technology for food order pickup soon after. As we gained more customers, we decided to create a separate business unit completely focused on their markets and needs. Our solutions provide self-serve order pickup with no waiting, no confusion, and no contact.

POSITION DESCRIPTION

The Business Applications Manager is responsible for the technical management of all internal business applications within Apex Order Pickup Solutions. They will serve as a liaison between the sales, marketing, finance, and IT teams. The Business Applications Manager will work closely with the stakeholders and subject matter experts (SME) to provide application solutions that meet Apex's business needs to be successful. The Business Application Manager will provide leadership, management, and strategic direction for the organization encompassing all internal application information technology. They will also be responsible coordinating with the SRE team to drive a SOC2 process with the CTO and Manager of SRE.

DUTIES & RESPONSIBILITIES

• Establish a strong working partnership with sales, finance, marketing, and operations teams to facilitate application support and new technology adoption.
• Engage with the business stakeholders to evaluate their data needs, document requirements, and help design solutions with the business application and workflow development team by translating business requirements into functional operations and a portfolio of business applications.
• Negotiate Service Level Agreements partnering with key business stakeholders.
• Provide operational management of the Business Applications portfolio, in partnership with the SRE team, to continually improve the overall application maturity and meet or exceed these service levels.
• This includes applications such as Dynamics 365, Gong, PBX, Solidworks and Office 365
• Develop and maintain a roadmap with appropriate tactical plans for the business applications portfolio and IT helpdesk in alignment with business, technology, and compliance requirements and goals.
• Develop key metrics to measure application performance to ensure goals are being achieved based on organizational objectives.
• Collaborate with the SRE team to develop appropriate change management standards / procedures.
• Manage key vendor relationships to ensure that appropriate SLAs are being met.
• Provide direction on future deployment initiatives related to software and application tools.
• Decision making authority over prioritization of Business Applications projects and activities; Information Technology process standards and policies.
• Recommend and implement new technology for organization where appropriate.
• Evaluate best-in-class technology to determine organizational and operational fit.
• Advises leadership team regarding technology, technology integration and/or technology utilization.
• Project manage or perform business analysis on key business application initiatives.
• Manage the IT service desk team & 3rd party vendors/consultants.
• Effectively develop team to reach fullest potential. This includes coaching, objectives setting, performance management, career development, and feedback.
• Other tasks and responsibilities based on business needs.

KNOWLEDGE & EXPERIENCE

• Bachelor's degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience
• Minimum five (5) years of information technology experience.
• Minimum three (3) years as a supervisor/manager in information technology
• Ability to be hands-on while also delegating appropriately and holding their team accountable.
• Exceptional customer service skills
• Excellent communication skills, both verbal and written
• Possess the ability to collaborate effectively with users, peers, and management.
• Ability to think critically and creatively.
• Strong analytical and technical problem-solving skills; able to handle complex issues and projects.
• Exceptional ability to lead change using positive and collaborative methods; removes barriers, acts with a sense of urgency, and leads by example.
• Highly motivated self-starter
• Maintains an excellent working knowledge of Windows, Apple, Android end user applications & hardware.
• Basic Server / Networking skills
• Experience planning and managing budgets.
• Experienced managing team of full-time staff and contractors
• Experienced managing projects with both Waterfall & Agile
• Experience negotiating and managing hardware, software and services contracts.
• Experience managing Active Directory / 0365 / Azure
• Experience managing Dynamics 365 (BC/CE) implementations.
• Experience leveraging IT risk frameworks such as ISO 27001, SOC2 or NIST 800

PREFERRED QUALIFICATIONS

• MBA Preferred
• Experience Managing the preparation for and process of going through a SOC2 or ISO2700 audit.

Work location: Priority will be given to candidates local to the Cincinnati, Ohio area. Local employees work together in the Mason headquarters Tuesday through Thursday and enjoy the flexibility to work from home Monday and Friday as schedules permit. #LI-HYBRID

We offer a very competitive base salary and a full benefits package including health insurance, life, dental and a 401(k) plan with a company match.

Apex Order Pickup Solutions is an Equal Opportunity Employer