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- Strong communication skills spoken and written - must be fluent in Spanish
- Well organized with ability to prioritize, schedule follow ups and see things through from start to finish
- Answer calls and respond to emails
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- Provide customers with therapy and service information. Update existing patients' data
- Identify and escalate issues
- Route calls to appropriate resources when applicable. Follow-up patient calls
- Document all call information according to standard operating procedures. Create leads, book appointments
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- Knowledge of customer service principles and practices Knowledge of call center telephony and technology
- Experience in a call center or customer service environment
- Good data entry and typing skills
- Knowledge of administration and clerical processes
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Patient Advocate Associate Customer Service - Carlsbad, United States - TalentZok Company
Description
Job Description
Job Description
Patient Advocate Associate, Customer Service- Simply Biotech ****
OVERVIEW ****
Are you looking for a new career opportunity with an exciting biotech company? Then we've got the right team for you In this role, you're responsible for the duties listed below.
Immediate opening for a Patient Advocate Associate, Customer Service with a biopharmaceutical company in Carlsbad, CA who possesses:
Email resumes to or call
FULL DESCRIPTION: Answer incoming calls and place outbound calls to patients and doctor's offices, answer inquiries and questions, handle health insurance information, provide information, create leads, and book appointments with doctor offices.
The selected candidate will be responsible for:
The selected candidate will also possess:
Salary Range: $20/hr
For immediate and confidential consideration, please email your resume to or call More information can be found at
Company Description
TalentZok was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2022, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, TalentZok is expanding to new markets and hiring additional staff in existing offices.
Company Description
TalentZok was founded in 2008 and has been repeatedly recognized as one of San Diego County's fastest growing businesses. In 2022, we were named Business Journal's 'Best Places to Work'. Even as our competitors are scaling back and laying off staff, TalentZok is expanding to new markets and hiring additional staff in existing offices.
