Computer Hardware and Software Technician - Belgrade - Belgrade Public Schools

Description

Title: Computer Hardware and Software Technician FY2526_127
Reports to: Director of Information Technology
Start Date: ASAP
Status: Hourly Overtime eligible/ Shift: Monday through Friday/ FTE 1.0
Hourly Wage: $ $26.67 per hour D.O.E
Classified/PERS
Belgrade School District Benefits
Health, Dental, Vision plans and District contribution
Life Insurance, and Long-Term Disability Insurance District Paid
State retirement package becomes fully vested after five years
403B matching funds up to 1.25% of Annual Salary
Eligibility for Public Service Student Loan Forgiveness
Employee Assistance Programs (EAP's)
Paid Leave and Paid Holidays
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Purpose
Under the general supervision of the Director of Information Technology, the Computer Hardware and Software Technician provides frontline technical support to staff and students across the district. This position is responsible for diagnosing and resolving hardware, software, and basic network-related issues, as well as assisting end users through the help desk system. The technician supports the deployment, configuration, and maintenance of personal computing devices-including Windows desktops/laptops, Chromebooks, Macs, and iPads-as well as instructional technology such as interactive panels, document cameras, and projectors. Additionally, the technician helps interpret and explain hardware and software functionality to users in a clear, concise and supportive manner.
Essential Job Duties

• Deploys, troubleshoots and maintains Personal Computer (PC/Mac/Chromebook) software and hardware
• Installing, assembling and configuring monitors and peripherals such as printers, scanners and related hardware.
• Maintains inventory of all hardware and software in asset tracking system.
• Maintains strong analytical and troubleshooting skills in all areas of hardware, software and communications.
• Maintains an excellent knowledge of Windows 10/11 and the Google/Microsoft Office Suite.
• Ability to quickly learn and adapt to hardware and software implemented in the district.
• Maintains network and power wiring integrity for staff workstations and lab computers.
• Act as District technical resource in assisting users to resolve problems with computer systems and related peripherals.
• May assist the NSA (Network Systems Administrator) in installing, maintaining, and documenting network hardware.

Knowledge Skills Abilities
Knowledge of:

• Personal computers and basic networking hardware and software.
• Hardware and software installation.
• Knowledge of safety practices and procedures.
• Knowledge of Windows Operating Systems and Chrome OS.

Ability to:

• Communicate technical issues to the staff and users in non-technical terms.
• Communicate effectively in both oral and written form.
• Develop and maintain effective working relationships with all district users and vendors.
• Define problems, collect data, establish facts, analyze and draw valid conclusions.
• Perform duties with awareness of district requirements and Board policies.
• Drive a vehicle to and from all district facilities will be required.
• Train other staff, students, users and administrators.
• Work independently and with a team, exercising initiative and good judgment.
• Read, write and speak English fluently.
• Be flexible to work with others in a wide variety of circumstances with job-related equipment.
• Manage time and responsibilities, adapting to changing work priorities, communicate with diverse groups, maintaining confidentiality and meeting deadlines and schedules.

Required Qualifications

• 1-3 years of experience working with computer hardware and peripherals.
• 1-3 years of experience working with Windows based software programs/systems.
• Any combination of training, education and experience equivalent to graduation from high school.

Preferred Qualifications

• Associate Degree in related field from an accredited university.
• Successful work experience working in a related computer field.
• IT related Certifications.
• Knowledge of macOS, ChromeOS, iPadOS, and JAMF School MDM.
• Knowledge of Microsoft Active Directory.
• Knowledge of Google Admin Console.
• Ability to speak a second language.

Necessary special requirements:

• Montana Driver's license or the ability to obtain license within three months of hire date.

Physical and Mental Demands and Work Hazards

• Performs routine and sometimes monotonous work.
• Regularly works inside with minimal temperature variations.
• Ability to meet deadlines with severe time constraints.
• The noise level in the work environment is usually quiet to moderate.
• Frequently required to sit, regularly walk and stand.
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus.
• Carrying, pushing, and/or pulling; use of a ladder, some climbing and balancing; frequent stooping, kneeling, crouching, and/or crawling.
• Significant fine finger dexterity
• Required to be able to hear conversations in loud and quiet environments.
• May be required to lift or carry up to 50 pounds on a regular basis with or without an accommodation.
• Guidance and reinforcement are usually available.
• Frequently works with focused intensity.
• Frequently involved in interactions which require effective oral and written communications.
• Exercises the ability to shift from one task to another.
• Frequent travel/mobility between all District facilities.
• Work area is generally a hazard free environment.