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    • Patient Service Representative - Old Town - Penobscot Community Health Center

    Penobscot Community Health Center
    Penobscot Community Health Center Old Town

    3 weeks ago

    Default job background
    Full time Healthcare
    Description

    Job Title

    Patient Service Representative (PSR)

    We are seeking a critical thinker who excels in kindness, positivity, and exceptional customer service. If you thrive in a fast-paced environment and enjoy working with patients, we encourage you to apply.

    Key Responsibilities:

    • Provide high-quality customer service by demonstrating empathy, effective communication, advocacy, and follow-through.
    • Act as the first point of contact for patient care and schedule-related matters.
    • Liaise between patients and clinical teams to ensure clear, accurate, and timely communication.
    • Be a welcoming and helpful presence to patients, both in-person and on the phone.
    • Complete registration processes for patients at check-in and check-out, ensuring demographic, insurance, and form information is up-to-date and compliant.
    • Inform patients of financial responsibilities and collect payments as necessary.
    • Schedule appointments accurately and follow established protocols and guidelines.
    • Stay informed about processes related to records, referrals, billing, insurance, and sliding fee applications.
    • Collaborate with administrative and clinical teams to identify opportunities to enhance the patient experience.

    What We Offer:

    • Competitive compensation and comprehensive benefits package.
    • Collegial professional atmosphere with informed leadership.
    • Opportunity to work with a nationally recognized non-profit organization.
    • Integration with a broad range of services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Lab & X-Ray, Physical Therapy, and Podiatry.

    Requirements:

    • High school diploma or equivalent preferred.
    • Completion of Medical Terminology course preferred.
    • Two years of experience in a medical office setting preferred.
    • Strong customer service skills and ability to work effectively in a team environment.
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Patient service representative