Member Services Specialist - Birmingham
1 week ago

Job summary
The Member Services Specialist will help members and organizations thrive by ensuring accurate billing and timely revenue recovery. The role involves working directly with members through phone and email to resolve billing questions and account updates.Responsibilities
- Serve as a trusted point of contact for members via email and inbound/outbound phone calls
- Manage a high volume of member interactions while maintaining a calm, professional, and empathetic approach
- Investigate and resolve billing and account-related questions, including fees, holds, freezes, terminations
Job description
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