Business Services Lead - Cleveland, United States - Dynamic Workforce Solutions

Description

Job Title: Business Services Lead

Position Classification: Exempt

Primary Objectives of Position: Business Services Manager is responsible for oversight and administration of a marketing plan and coordinates job development activities among employer organizations.

Essential Job Functions:

• Perform all business service functions as required to meet performance goals and assist team members with balancing workloads.
• Provides training and coaching to assist with execution of marking plan and exceeding the expectations of employers.
• Develop and oversee worksites for work experience and on the job training contracts.
• Evaluates the needs of employers and devises customized plans that address the needs of employers with training and development of job seekers that are qualified to meet business demands.
• Coordinates daily activities and establishes short and long term goals that ensure achievement of performance goals.
• Develops and maintains effective working relationships with all project team members, employers and community partners.
• Problem solve difficult situations on behalf of customers and staff utilizing Extreme Customer Service principles.
• Oversee process of preparing marketing plan reports and monitoring documents for dissemination, identifying areas for improvement, and effectively communicate findings and recommendations to management and appropriate staff.
• Review and approve all policy and procedures (SOPs) related to marking plan to ensure consistent application of SOPs and make recommendations for improvement when necessary.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity

Qualifications:

Education: Bachelor's Degree from an accredited college or university or equivalent experience.

Experience: Minimum of 2 years of supervisory experience and 2 years of business-to-business sales experience. Prefer experience with training and coaching in a performance based environment. Prefer working knowledge of WIOA and all applicable local Workforce Service programs. Familiarity with applicable federal, state and local laws and regulations required.

Skills/Abilities: Experience facilitating committee meetings, making presentations to and establishing relationships with a variety of associations and employer groups is required. Excellent interpersonal skills with the ability to effectively engage a diverse audience in verbal and written format required. Must possess exceptional computer literacy. Strong relationship building skills with the ability to gather information and provide exceptional solutions that exceed expectations is critical. Ability to multi-task in a fast paced environment. Strong listening and problem solving skills. Ability to work independently with minimal supervision and effectively as part of a team. Must adhere to the principles of Extreme Customer Service with all interactions with internal and external customers.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Benefits:

Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance