- DIRECT HIRE position, meaning you work for this company on day one with Benefits.
- Long-term permanent position.
- Pay Range (salary) $48,000/YR - $55,000/YR DOE
- Standard Schedule: M-F 8AM-4:30PM with flexibility
- This position has a Hybrid option. Mostly remote and in-office as needed.
- Work where employees are treated like family
- Dry Floors and clean facility.
- Casual attire
- POSITIVE atmosphere with very friendly Management
- Work hard and play hard
- Confirms POs back to the customer in a timely manner. (1 to 2 days)
- Generating sales orders, notifying production, following FIFO for inventory shipments.
- Tracking inventory as orders are processed on the perpetual inventory spreadsheet
- Communicate with production, sales, and accounting as needed on customer needs and customer accounts.
- Assists customers effectively by solving customer disputes.
- Provides customer additional information or explains services.
- Discusses products offered and ensures customer satisfaction.
- Setting up logistics for shipping out finished goods as needed, including overseas shipments.
- Invoice customers as required.
- Back up for other customer service reps and logistics coordinator front desk duties when absent.
- Enters in finished lot numbers into inventory spread sheet/update with any Quality issues or customer forecasts
- Enters in new customer information in ERP system (Datacor).
- Provides freight quotes to the customer for orders shipping prepaid and add.
- ERP System experience
- Customer Service experience
- Inventory experience
- Able to work in Spreadsheets
- Logistics experience
- Freight, Shipping, Invoicing, Purchase Order experience
- Organization and attention to detail in a fast-paced atmosphere.
- Must be able to prioritize and manage emails to reply in a timely manner.
- Good communication skills
- Team player.
- HS Diploma or GED preferred; one to two years related experience and/or training; or, equivalent combination of education and experience.
- Datacor experience preferred
- Overseas shipping experience
- Front Desk experience
- Conflict management skills
- Able to give and receive feedback
- Demonstrate problem solving techniques
customer service shipping hybrid - Albert Lea, United States - Spherion
Description
The Customer Service Rep will confirm POs, generate sales orders, follow FIFO for inventory shipments, track inventory and communicate with production, sales, and accounting as needed on customer needs and customer accounts. They will assist customers by effectively solving customer disputes and provide additional information or services discussing products offered. They will set up logistics for shipping out finished goods as needed, including overseas shipments. Invoice customers as required, enter in finished lot numbers into inventory spread sheet/update with any quality issues or customer forecasts. They enter in new customers in ERP system (Datacor). And provide freight quotes to the customer for orders shipping.
This position has the possibility to be Hybrid position with a mix of remote work and office work. They are the back up for other Customer Service Reps and the in-office Logistics Coordinator, so would need to be in office to cover front desk duties when logistic coordinator is out on vacation or training. Can work Remote the majority of the time, and in the office as needed.
Perks & Benefits:
Responsibilities:
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
Confirms POs back to the customer in a timely manner. (1 to 2 days)Generating sales orders, notifying production, following FIFO for inventory shipments. Tracking inventory as orders are processed on the perpetual inventory spreadsheetCommunicate with production, sales, and accounting as needed on customer needs and customer accounts.Assists customers effectively by solving customer disputes.Provides customer additional information or explains services.Discusses products offered and ensures customer satisfaction.Setting up logistics for shipping out finished goods as needed, including overseas shipments.Invoice customers as required.Back up for other customer service reps and logistics coordinator front desk duties when absent.Enters in finished lot numbers into inventory spread sheet/update with any Quality issues or customer forecastsEnters in new customer information in ERP system (Datacor).Provides freight quotes to the customer for orders shipping prepaid and add.
experience
1-4 years
skills
ERP System experienceCustomer Service experienceInventory experienceAble to work in SpreadsheetsLogistics experienceFreight, Shipping, Invoicing, Purchase Order experienceOrganization and attention to detail in a fast-paced atmosphere. Must be able to prioritize and manage emails to reply in a timely manner.Good communication skills Team player.
education
High School