Customer Service Representative - Sewell, NJ

Job summary

NEST is the pioneer of the Integrated Facilities Management (IFM) industry. Since 1994, we've embarked on a journey with our clients to bring true cost savings with industry-leading technology and operational excellence—all while maintaining your brand image. Finding an IFM partner that understands your business is key to the success of any multi-site organization and NEST has the experience to prove it.

Responsibilities

• Receives correspondence email/phone calls from Clients, Providers or Team Members regarding workorder status and resolves basic inquiries.
• Maintains client satisfaction by responding to emails, service complaints, recalls and/or phone calls in a timely fashion and with detailed, specific answers whenever possible.
• Ensures NEST is meeting all External SLA (Service Level Agreements) for each client by working on the highest priority work as defined by departmental SOP's (Standard of Procedure) and/or your manager.
• Performs follow-up on services provided by NEST by calling, messaging, or emailing client locations and/or ISPs.

Qualifications

• High school diploma or GED.
• 1-2 years of Customer Service or equivalent Facility Management experience.

Benefits

• Pay – Starting at $18/hr
• PTO Time – Vacation 40 hours + Personal 32 hours annually (first year)
• 6 paid company Holidays
• 40 hours annually
• Choice of 3 Plans (Gold, Silver and Bronze), NEST shares the cost of your plan for all tiers of coverage (i.e.: single and dependent coverages)
• Voluntary – employee pays full cost
• Voluntary – employee pays full cost
• $15k for Full-time employees.
• Employee paid.
• Employee paid.
• Cost varies depending on age, breed, and size of dog. Employee paid.
• Employee paid.
• Employer Paid Benefit
• NEST matches dollar for dollar up to 3% of contribution rates. And 50% for the next 2% of contribution rate.
• NEST provides annual incentive/bonus opportunities based on position and goals based upon company profitability. Part-time employees are eligible for a partial bonus.
• Throughout the year (in-person and virtual)

Our Values Reflect Who We Are:

• Lead Innovations that bring true cost saving strategies with industry-leading technology and operational excellence all while maintaining our client's brand image. Understanding our client's brand is the essential key to a successful partnership.
• Helping improves our clients, communities, and employees achieve their goals, grow their brand, and improve the lives of people with global partnerships by delivering the best products and services.
• Together we grow and strengthen our partnerships with our clients, independent service providers, and employees, built on trust, excellence in customer service, giving respect and celebrating achievements.

Equal Opportunity Employer

NEST is committed to provide equal opportunity (EEO) and equal pay to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristics protected by federal, state or local law. NEST will provide reasonable accommodation for qualified individuals with disabilities as needed.

Before candidates officially begin their journey with NEST, we do require a pre-employment skills assessment, a background check and drug screening prior to the start of employment. We are excited to explore the possibility of you joining our organization.

Job description