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- Receives emergency and non-emergency calls for service, secures and records information as to location of incident; dispatches field units to emergency situations.
- Determines nature and location of call; determines priority of calls and dispatches units accordingly; uses voice radio or other means of communication to dispatch appropriate personnel and equipment.
- Receives and transfers, if necessary, 911 system emergency calls for service.
- Maintains communication with field units, watch commanders, staff and support personnel; monitors voice radio and teletype system communication involving surrounding agencies.
- Maintains a variety of police records including, but not limited to, radio logs, daily activity bulletins and case logs of sequentially numbered crime and incident reports occurring during a given time period.
- Transmits and receives teletype information; responds to field personnel resource requests; dispatches necessary resources.
- Assists members of the public appearing at the Police Department reception desk; provides assistance, information and direction to non-emergency callers.
- Performs related duties as assigned.
- Principles and procedures of recordkeeping, security and dissemination
- Alphabetical filing systems, telephone etiquette, and common courtesies in dealing with the public and co-workers.
- Proper use of English, spelling, grammar and punctuation.
- Modern office procedures, methods and computer equipment, software, and its operation.
- Communicate clearly and distinctly using proper English pronunciation and grammar.
- Learn and retain the geographic deployment of the police patrol units; analyze and interpret maps.
- Analyze problems and rationally and calmly take appropriate action according to policies and procedures of the police department.
- Establish priorities during emergency situations; react calmly and effectively to emergency situations.
- Complete forms and record legibly in writing or printing; complete accurate and concise notes using proper English, grammar, and spelling; prepare narrative reports, perform mathematical calculations and sort and file documents.
- Operate a variety of office equipment including a computer, teletype, portable radio, calculator, telephone and copy machine; type accurately at a speed necessary for successful job performance.
- Understand and follow verbal and written instructions.
- Respond to the public's and staff's requests for assistance both on the phone and in person.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Must be willing to work weekends, holidays, and graveyard.
- High School graduate (or substitute of G.E.D. or California Proficiency Certificate).
- One (1) year in a clerical position or previous dispatching experience.
- Possession of a valid California Class C driver's license.
Police Dispatcher-Clerk - San Marino, United States - City of San Marino, CA
City of San Marino, CA
San Marino, United States
1 month ago
Description
Salary: $5, $6,292.00 MonthlyLocation : San Marino, CA
Job Type: Full-Time
Job Number: PDC0424
Department: Police
Opening Date: 04/17/2024
Closing Date: 5/10/2024 12:00 AM Pacific
Welcome
This recruitment is subject to close without advance notice.
The San Marino Police Department is looking for an effective communicator and a motivated individual to join our team of professionals in handling emergency and non-emergency calls for the city of San Marino. The ideal candidate will have strong multi-tasking skills and the ability to remain calm during stressful situations. The successful candidate will provide excellent customer service to both external and internal customers. Police Dispatchers currently work a 3/12 schedule that includes nights, weekends and holidays.
If you are interested in joining a team that is motivated by public service and committed to delivering the highest level of public safety, apply today
The San Marino Police Department is comprised of 32 sworn officers and 11.5 civilian staff. San Marino Police Department is led by a Chief of Police, two Bureau Commanders and a Civilian Administrative Manager.
Situated 12 miles from the majestic foothill mountains, the beautiful City of San Marino, California, with a population of approximately 13,000 is located northeast of Los Angeles in the San Gabriel Valley. Incorporated in 1913, San Marino is primarily a residential community known for expansive properties surrounded by beautiful gardens, wide streets, well- maintained parkways, and top- performing schools. A city of 3.75 square miles, the City is home to numerous recreational and cultural opportunities that complement all interests. Residents and visitors enjoy hiking in the foothill mountains, exhibits at The Huntington Library, Art Museum, and Botanical Gardens, historical culture and art galleries at the Old Mill (El Molino Viejo), and recreational activities at the historic Lacy Park. Other recreational activities include shopping and dining in the delightful business districts along Mission Street and Huntington Drive. With a focus on resident services and community engagement, the City of San Marino is recognized for its police and fire services, library, parks and community amenities, and planning and zoning that maintain the community's high-quality residential character.
GENERAL PURPOSEUnder general supervision, performs general duties related to the operation of a communications center involving incoming communications for emergency and non-emergency assistance; dispatches required equipment and personnel; receives and transmits teletypes for related computer systems; and operates a variety of communications equipment including radio, telephone, and computer systems; completes and maintains a variety of police records; and performs various clerical and related tasks as assigned.
DISTINGUISHING CHARACTERISTICSThis is a miscellaneous employee position in the Police Department and is distinguished from a police officer position because it is without peace officer powers. This position is governed by the rules and regulations of the Police Department. The Police Dispatcher/Clerk reports to the Records/Communication Supervisor and is functionally under the supervision of the Watch Commander.
Essential Functions
ESSENTIAL FUNCTIONS
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices. Examples of key duties are interpreted as being descriptive and not restrictive in nature.
Duties:
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The following requirements are representative of the knowledge, skills and/or abilities required.
Knowledge, Skills and Abilities:
Knowledge of
Any combination equivalent to the education and experience likely to provide the required knowledge and abilities would be qualifying. A typical way to gain such knowledge and abilities would be:
Education
Physical Demands and Work Environment:
Physical demands
The physical demands described are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. Essential and other important responsibilities and duties require maintaining physical condition necessary for sitting for prolonged periods of time restricted to immediate dispatch radio area; working closely with others; working long periods of time and irregular hours.
Employee must be able to see in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents.
Employee must be able to hear in the normal audio range with or without correction.
Work Environment
Characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employee generally works 100% indoors. Employee must be able to sit for up to two hours at a time and is seated in a docile position at a Police Dispatch Center environment; employee works with computers and dispatch radios; and must be able to perform full range of motion activities such as, but not limited to, walking, standing, Lifting (up to 15 pounds), or climbing while performing duties. Employee is exposed to noise, unusual fatigue factors, emergency and stressful situations and electrical energy. Due to the unpredictable nature of emergency work, an employee will be assigned to work various shifts, including evenings, weekend, and graveyard shifts and holidays. While performing the duties of this job, the work environment is generally in a temperature-controlled office environment. Employee is required to wear a uniform.
Supplemental Information
Resume and cover letter required.
RETIREMENT - PERS
CalPERS 2% @ 60 (Classic Members) or CalPERS 2% @ 62 (New members). The employee pays the full employee portion of the retirement contribution, and the City does not participate in Social Security.
SOCIAL SECURITY
No contributions are paid by the City or employee into Social Security
MEDICARE
1.45% of salary paid by the City and 1.45% by the employee
VACATION LEAVE
The City provides full time and probationary employees with 90 hours of annual vacation accrual, increasing up to 180 hours based on years of service. Please refer to the for vacation accrual formula.
SICK LEAVE
Employees receive 96 hours of sick leave per year, maximum accrual of up to 240 hours.
HEALTH COVERAGE
Effective January 1, 2023, the costs for all medical, dental, vision, basic life insurance, short-term and long-term disability plans shall be fully funded by the City at the flat rates.
No coverage elected for medical insurance: $1,106.94
Employee only: $1,106.94
Employee + 1 Dependent: $2,150.10
Employee + 2 or more Dependents: $2,812.36
MEDICAL INSURANCE
The City participates in the CalPERS health benefit program for medical plans: Anthem Blue Cross, Blue Shield, Health Net, Kaiser, PERS Gold, PERS Plantinum, UnitedHealthcare.
DENTAL INSURANCE
Delta Dental PPO or DeltaCare HMO coverage
VISION INSURANCE
Ameritas/VSP
LONG TERM DISABILITY & SHORT TERM DISABILITY
Benefits equal 60% of employee's base salary for qualified periods
LIFE INSURANCE
$50,000 Basic Life Insurance - Lincoln Financial Group
Up to $500,0000 Voluntary Life Insurance with Humana
457b TAX-DEFERRED COMPENSATION
Income may be deferred on a pre-tax and/or post-tax basis through TIAA based on IRS Regulations. The City will match up to $100 per month towards the employer-sponsored tax-savings retirement plan.
FLEX-SPENDING, DEPENDENT CARE REIMBURSEMENT, & SUPPLEMENTAL INSURANCE PROGRAMS
The City provides access to supplemental insurance programs currently administered through American Fidelity
EMPLOYEE ASSISTANCE PROGRAM
EAP services designed to help manage life's challenges are available through Holman Professional Group. Free counseling sessions, legal and financial consultation, discounts, and referrals.
FLOATING HOLIDAY - One floating holiday per fiscal year
Dispatcher/Clerk employees in the Police Department shall have the following six (6) paidholidays per calendar year:
New Year's Day
Memorial Day
Fourth of July
Labor Day
Thanksgiving Day
Christmas Day
In addition, the Dispatcher/Clerk employees in the Police Department shall have five (5) days which shall be used as vacation days. These five (5) days shall be credited to the employee on the following dates:
President's Day Veterans Day
Friday after Thanksgiving
Christmas Eve New Year's Eve
SPECIAL PAY INCENTIVES
Bilingual Pay
Training Incentive Pay
Shift Differential Pay