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Saint Augustine

    DME/Medical Assistant - St. Augustine, United States - Jax Spine & Pain Centers

    Jax Spine & Pain Centers
    Jax Spine & Pain Centers St. Augustine, United States

    1 month ago

    Default job background
    Full time
    Description
    Our DME (Durable Medical Equipment) role is responsible for the friendly, accurate and timely processing of all patient transaction; must be goal oriented with the willingness to learn. DME Specialist will offer product & service solutions, answer basic questions about orders, products, services, and insurance; able to multitask and work well independently and as a team member in a fast-paced environment; provide excellent care and maintaining continuity of care through accurate and thorough documentation; collaborating effectively with all departments and cultivating a nurturing atmosphere of courtesy, compassion, respect, empathy, dignity and optimism. Essential Functions:
    • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Receipt, routing, and fulfillment of orders from patients, providers, and medical facilities.
    • This includes but I not limited to all braces, injection kits, single ingredient creams, PRP and BMC kits
    • Answering phones and responding to patient or provider inquiries by researching documentation and insurance guidelines.
    • Accurate and timely entry of data into the Electronic Medical Records (EMR) system.
    • Pulling DME/Kits/SIC from inventory, preparing packaging, and dispensing in person.
    • Attention to detail, professional demeanor, friendly and willing attitude, compassionate approach to patients, great communication skills, and ability to perform effectively with deadlines in a fast-paced medical office environment.
    • Basic computer (Word, Excel, Outlook, etc.) and phone skills are needed as well as experience using Electronic Medical Records (EMR) systems.
    • Collect Urine Samples
    • Confidentiality and adheres to all HIPAA guidelines and regulations
    Other Function:
    • Performs other logically associated duties that enhance position through Continuous Quality Improvement.
    • Serves as a preceptor for new Employees.
    • Competent in computer applications pertaining to position.
    • Other duties as assigned.
    Qualifications:
    • High school diploma or equivalent required.
    • Ability to work successfully as part of a team.
    • Strong communication skills.
    • Strong customer service skills.
    • Strong ability to prioritize and multi-task in a fast-paced environment.
    • 1+ years' experience with DME customer Service or customer service environment in the medical or DME industry preferred.
    • Must be able to display positive attitudes and behaviors towards patients and all staff members.
    • Basic computer knowledge required.
    • Must possess strong organizational skills.
    • Must be able to establish and maintain effective working relationship with managers and peers.
    • Maintains complete confidentiality at all times.
    About Jax Spine & Pain Centers:

    ABOUT OUR PRACTICEWe are proud to be the leading providers of progressive interventional pain relief.Our team of board-certified physicians and medical staff are highly trained in all areas of diagnosis, treatment, and patient care.LOOKING FOR A CAREER IN THE MEDICAL FIELD?Apply today and have the potential to join Northeast Florida's Leading Interventional Pain Management Specialists. At Jax Spine & Pain Centers, we provide our patients with superior solutions to treat acute and chronic pain.Now serving multiple locations, our board certified physician's along with our professional staff value hands-on compassionate care, from the consultation through treatment. Please see the list below for our current openings. We seek qualified, highly energized and self-motivated individuals who respect the essence of time and appreciate the value of a smile.We are always accepting resumes for the following positions:Medical assistantsDME techniciansMedical billing/AR specialistsCall center customer service representatives.

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