IT Support Professional - Grand Prairie, United States - National Guard Employment Network

Description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation We know that the only way a business thrive is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

We are seeking a highly motivated and technically skilled IT professional to join our team as an IT Support Professional. This position is based in Grand Prarie,Texas. This role is vital in ensuring all IT devices, including PCs and printers, are operational, up-to-date, and optimized to support the seamless operations of our manufacturing site. The successful candidate will provide daily on-site IT support and play a crucial role in maintaining and enhancing our technology infrastructure.

You will make an impact by:

• Diagnose and resolve hardware and software issues, minimizing downtime for manufacturing operations
• Implement proactive measures to prevent potential IT-related disruptions and address emerging concerns
• Ensure all devices are running the latest and secure software versions and operating system updates
• Coordinate and oversee software installations, updates, and patches, ensuring compliance with organizational policies and licensing agreements
• Monitor and maintain network connectivity and resolve any connectivity issues that may arise within the manufacturing site
• Collaborate with network administrators to network-related problems and implement necessary enhancements.
• Provide server administration for 1 print server and several production and development servers
• Manage Windows/Server OS upgrades, network hardware and server replacements and changes to domain and file sharing
• Provide frontline support to manufacturing site employees, assisting with IT-related queries and technical issues as first point of contact
• Conduct training sessions to educate employees managing production devices
• Maintain an accurate inventory of all IT hardware and accessories
• Collaborate with procurement teams to ensure timely acquisition and replacement of IT equipment
• Implement and enforce security protocols to ensure compliance
• Work closely with the information and cyber security teams to take appropriate actions to mitigate risks
• Maintain comprehensive and up-to-date documentation of IT-related processes, procedures and incident reports.
• You'll win us over by having the following qualifications:

Additional Qualifications/Responsibilities

Basic Qualifications:

• High School Diploma or GED equivalency at minimum
• 3-5 years' experience with desktop support in a Microsoft environment
• Working knowledge of TCP/IP (IP addressing, subnets, default gateway)
• Strong knowledge of hardware and software troubleshooting and maintenance
• Beginner knowledge of Microsoft Azure in a Large Enterprise Environment
• Proficient with Microsoft Office applications (Word, Excel, Visio, Power Point)
• Experience supporting PC's running a Microsoft operating system
• Experience working with Active Directory
• Beginner to Intermediate knowledge of Zebra Label Printers
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.

Preferred Qualifications:

• Microsoft Modern Desktop Administrator
• CompTIA IT Fundamentals
• CompTIA A+
• Familiarity with ITSM and ITIL V4

You'll benefit from:

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here:
• The pay range for this position is $65,240 - $111,840. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.