Senior Manager Operations, Provider Success - Alabama, United States

The Senior Manager of Operations, Provider Success (South) is the regional leader accountable for executing Counterpart's national provider success strategy across the South region. This role owns provider relationships, team performance, and market-level outcomes, ensuring natio ...

Job description

The Senior Manager of Operations, Provider Success (South) is the regional leader accountable for executing Counterpart's national provider success strategy across the South region. This role owns provider relationships, team performance, and market-level outcomes, ensuring national standards are delivered effectively while adapting execution to local market dynamics.

This role owns results in-region and serves as the primary escalation point for market-specific provider needs.

As Senior Manager of Operations you will: 

Execute Provider Success Strategy

• Execute the national provider success strategy to achieve regional performance goals
• Own regional outcomes, including provider satisfaction, engagement, retention, and issue resolution
• Drive increased adoption and sustained use of Counterpart Assistant across assigned markets
• Apply national playbooks and workflows while tailoring execution to local provider and market needs

Lead Regional Teams and Provider Relationships

• Lead, coach, and develop regional provider success teams, including Regional Directors of Operations and Account Managers
• Build and maintain executive-level relationships with key provider partners
• Coach teams to define account-level tactics, prioritize daily work, and deliver against regional goals
• Own regional staffing, prioritization, and resource allocation decisions

Drive Market Execution & Feedback

• Identify workflow, implementation, and operational barriers unique to individual practices or markets
• Develop and execute local tactics to remove blockers and improve provider experience
• Monitor regional performance trends, risks, and opportunities
• Escalate systemic issues and insights to national leadership for enterprise-level resolution
• Partner with regional Clinical, Network, Growth, and Operations leaders to ensure coordinated execution

Success in this role looks like: 

• Strong provider relationships and measurable improvements in provider satisfaction across the region
• Consistent execution of national provider success standards with effective local adaptation
• Increased adoption and value realization of Counterpart Assistant in regional markets
• High-performing, well-coached regional teams with clear priorities and accountability
• Timely identification and resolution of market-specific barriers impacting provider success

You should get in touch if: 

• Bachelor's degree in Healthcare Administration, Business, Public Health, or related field (Master's preferred).
• 8–10+ years of progressive experience in healthcare operations, provider operations, or value-based care programs.
• 4+ years experience in Medicare Advantage, ACOs, or other risk-bearing health plan models.
• Demonstrated experience defining and guiding account-level strategy for provider-facing or field-based teams.
• Strong experience in operational design, process improvement, and change management.
• Proven experience leading and influencing both direct and indirect teams.
• Experience working with and influencing Primary Care providers.

Preferred Qualifications

• • Experience supporting multi-state provider operations
  • Strong analytical skills to guide market-level decisions
  • Experience partnering with technology or product teams on tools supporting field execution

Benefits Overview: 

• Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
• Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
• Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. 
• Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.

Additional Perks:

• Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
• Reimbursement for office setup expenses
• Monthly cell phone & internet stipend
• Remote-first culture, enabling collaboration with global teams
• Paid parental leave for all new parents
• And much more

About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.

Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.

With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.

Counterpart Health is a subsidiary of Clover Health. From Clover's inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. All of our employee's points of view are key to our success, and inclusion is everyone's responsibility.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.