- Schedule service appointments and gather customer and vehicle data prior to arrival when possible.
- Clearly document customer's vehicle issues on repair orders with accuracy.
- Consult service history, inspect vehicles, and recommend additional necessary services.
- Advise customers on car care and stress the importance of maintaining vehicles per manufacturers' specifications.
- Provide comprehensive and precise written cost estimates for labor and parts.
- Set a "promised time" for service completion, coordinating with the dispatcher if needed.
- Implement and uphold a service marketing program.
- Review repair orders to ensure completion, note any additional work and authorization, and properly close out repair orders.
- Keep service department forms, menus, and pricing guides up-to-date.
- Implement quality control measures to minimize comebacks.
- Manage telephone inquiries related to appointments and ongoing work.
- 2 + years of previous service advisor experience
- 401(k) Retirement Plan
- Employee Discounts on Vehicle Purchases, Parts, and Service
- Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life
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Hiring Automotive Service Advisor/Writer - Levittown, NY, United States - VIP Automotive Group
Description
VIP Automotive Group of Long Island , known for its exceptional leadership and customer-focused culture.Join our team for a professional work environment, continuous training, and the opportunity to be part of one of Long Island's most successful auto groups.
Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences.
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Click Link below to learn more about our group and dealership –Automotive Service Advisor
Full-Time Opportunity: 5/6 Day Work Week
Monday – Saturdays – alternating
It is important that the successful candidate bring a high level of service, skill, willingness to grow, collaborate, drive, set and meet goals both personally and collaboratively.
You must have and bring a HIGH CSI and be enthusiastic about helping customers.Full-time
Medical and Dental Insurance
Monday to Friday
Weekend availability
