Hardware Technician with Security Clearance - Fort Meade, MD, United States - Rolling Wave Technologies

Description

Performs maintenance, sustainment of existing networks, and identification/correction of issues

• Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators
• Monitors data or voice system networks for various messages, alarms, or issues

Activates scripts as alarms occur or issues surface
Confirms accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm
Initiates resolution as appropriate.

• Troubleshoots problems using scripts and standard, routine procedures; escalates as appropriate
• Researches issues to determine if problem may be resolved using predefined procedures.
• Resolves basic issues; documents the results

Communicates occurrence of alarms or issues and resulting actions taken to resolve or escalate problem.

• Executes scheduled maintenance routines in accordance with standard procedures

Identifies issues or problems and resolves as appropriate; escalates when necessary

• Activates/deactivates network lines according to established schedules.
• Performs first- and/or second-level problem determination (first level is help desk).

Interfaces with users and/or network vendors.