FT Customer Service Professional - Humacao, United States - Mass General Brigham

Description

[Customer Support / Fully Remote] - Anywhere in U.S.
/ $19.

04 per hour / Health, dental & vision / 401k matching - As a Customer Service Professional you'll:

Serve as the primary liaison for members and providers for all lines of business; Address general program inquires such as eligibility verifications, authorizations, referrals, claims, material fulfillment, address changes and Primary Care Physician assignments; Identify customer issues/concerns rapidly and precisely; Research required information using available resources; Initiate follow up customer calls where necessary; Complete call logs to record customer interactions and transactions.

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