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Sr Principal IT Services Analyst - Raleigh, United States - Oracle

Oracle Raleigh, United States

1 month ago

Description

Job Description

Key Responsibilities include:

Position is for a Senior techno-functional Support Professional, preferably with several hands-on implementation/upgrade engagements and support background in one or more of Oracle cloud ERP modules like Fusion HCM, SCM, Manufacturing, Financials.

Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests.

The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.

Uses in-depth knowledge of Oracle Database and Oracle Applications Architecture, Maintains, and interacts with clients, partners, and Oracle Managed Cloud teams.

Utilizes knowledge in eBusiness suite Administration and Functional background with extensive client facing experience to resolve complex data processing problems.

Should be knowledgeable and hands on with respect to Oracle eBusiness Applications (R 12.2.x/12.1.

x) and Oracle database (R 12c/19c) along with:
Strong Finance concepts & business processes knowledge, business cycles.

Hands-on experience of multiple Implementation/Support with Oracle EBS & Fusion modules - HCM / SCM / Manufacturing / Financials.

Act as Subject Matter Expert producing scalable, efficient, and supportable solutions with appropriate technical information utilizing Oracle & related technologies

Collaborate with business leaders and customer IT leaders in developing cost effective architecture and roadmap meeting business requirements

Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

Experience with Scrum and Agile methodology is plus

Creates and updates best practices and procedures in the customer's operations guide.

Evaluate and analyze customer environments by assessing the system health, reviewing SRs, following up with respective queues (both in Support and MCS) on the progress of the SRs, communication with end customer on the status and adjusting the priorities based on the issues impacting the customer's ability to conduct business.

Review and verify tickets to ensure the contents clearly meet the customer's needs and are completed as scheduled.

Prepares regular reports to reflect the customer's major concerns and improvements. Responsible for knowing customer's key projects, critical milestones, and recurring business needs. Recommend changes to development, maintenance, and system standards.

This position is professional in nature and scope and requires, at a minimum, a bachelor's degree in Computer Science, Computer Engineering, Management Information Systems, or a related field, or equivalent.

Responsibilities

Key Responsibilities include:

The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.

Uses in-depth knowledge of Oracle Database and Oracle Applications Architecture, Maintains, and interacts with clients, partners, and Oracle Managed Cloud teams.

Utilizes knowledge in eBusiness suite Administration and Functional background with extensive client facing experience to resolve complex data processing problems.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US:

Hiring Range:
from $45.53 to $95.91 per hour; from $94,700 to $199,500 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off:
Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.

For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.

Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process.

If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:
Oracle is an Equal Employment Opportunity Employer*.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Which includes being a United States Affirmative Action Employer