IT Support Specialist - Chicago, United States - The Scion Group

Description

Your Opportunity

Scion is paving a path in student living and we're seeking a talented IT Support Specialist to join us in executing our vision.

This position will focus on the support of a mid-sized Windows Server domain environment and provide troubleshooting support for a nationwide portfolio of remote sites.

If you are passionate about systems operations and have excellent customer service skills – we want you

You'll work in a fast-paced, agile, corporate office environment. This role demands persistent problem-solving, unwavering follow through and an innovative mind.

Your Responsibilities

Provide local and remote end user support by resolving technology problems (Tier 1-3)

Support corporate office staff and executive team IT needs

Monitor and track Help Desk requests and respond efficiently to tickets

Document procedures and processes as required

Identify and escalate problems according to team procedures

Utilize and populate asset management system

Perform timely workstation hardware and software upgrades

Provide direction for third-party service contractors

Stay current on industry knowledge and best practices

Occasional Onsite Visits

Perform implementation of system upgrades

Perform break-fix for onsite systems as necessary

Facilitates vendor meets

Advises and provides guidance to staff members regarding IT operations

Designs networking and systems solutions for property on-boarding during company acquisitions

The responsibilities listed above may not be all-inclusive.

What We Require

Bachelor's degree in relevant field or equivalent experience providing help desk support

Ability to take on and wear multiple hats during certain projects

Exceptional working knowledge of Windows 10 & 7, Server 2012 & 2016

Experience with installing, configuring and troubleshooting Windows 10, 7, XP, Apple OSX, Office 2016 and above, and VPN systems

Intermediate experience with wireless devices (PC, Mac) and (iOS and Android)

Administration and management of Office 365, Active Directory, DeepFreeze, MDM (JAMF)

Working knowledge of Networking concepts and hardware such as VLAN, Firewalls (Sonicwall), Switches, Routers

Setup and configuration of VOIP phone hardware (Cisco, Polycom) and services

Configuration and troubleshooting of local and networked Printers

Some hands-on experience with security cameras, A/V equipment, conference room setup

Use of remote support tools such as Teamviewer and RDP

Previous experience with or willingness to learn Microsoft Power Platform (Power Apps, Power Automate, Power BI, etc.)

Excellent customer service skills and consistent follow through

Excellent written and verbal communication skills

Valid Driver's License

Operational Details

Job location is based at the Chicago Headquarters

Working hours consist of standard daytime business operating hours with occasional after-hours availability for emergencies from time-to-time.

Up to 25% travel throughout the year may be required

Ability to lift up-to 50 lbs. of equipment

Your Benefits

FLSA Status Exempt

Discretionary annual bonus

Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Maternity Leave

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law.

The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties.

This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment.

The Scion Group LLC is committed to the principles of equal employment opportunities.

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