Senior Director of Support Services - Nashville, United States - HCA Healthcare

    HCA Healthcare background
    Full time


    This position is incentive eligible.


    Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a Senior Director of Support Services with CereCore, part of HCA Healthcare, you can be a manager in an organization that is devoted to giving


    Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

    • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
    • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
    • Free counseling services and resources for emotional, physical and financial wellbeing
    • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
    • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
    • Family support through fertility and family building benefits with Progyny and adoption assistance.
    • Referral services for child, elder and pet care, home and auto repair, event planning and more
    • Consumer discounts through Abenity and Consumer Discounts
    • Retirement readiness, rollover assistance services and preferred banking partnerships
    • Education assistance (tuition, student loan, certification support, dependent scholarships)
    • Colleague recognition program
    • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
    • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

    Learn more about Employee Benefits

    Note: Eligibility for benefits may vary by location.

    Come join our team as a(an) Senior Director of Support Services. We care for our communities and employees HCA Hope Fund in fourteen years reached a historic milestone: 50 million in help to our colleagues in need. Last year, HCA Healthcare and our colleagues donated 13.8 million dollars to charitable organizations. Apply Today

    Job Summary and Qualifications

    The senior director of support services will focus on the Oracle Health product suite and is responsible for setting strategic direction for CereCore operations, client support, and application services across multiple clients and EHR platforms. Developing and delivering solutions and services we offer our clients, and the ability to provide excellent customer service across all areas of responsibility is critical.
    Developing the support services roadmap, managing resource allocations, maintaining and developing services, and participating in sales opportunities will all be essential to driving profitability and growing the business contributing to the success of CereCore. This senior director will be responsible for the support services P&L, maintaining a budget, and will be responsible for growing this budget annually.
    This senior director must be an effective communicator, maintain solid relationships with and interface directly with enterprise business services, clients, and vendors while demonstrating a strong knowledge of healthcare and outsourcing practices
    Proven team leadership skills and the ability to cultivate a healthy work environment, set direction, and motivate a high-performance team will be crucial to success.

    Administrative/Staff Development

    • Led, developed and mentored Direct Reports, Managers, and staff
    • Attract, retain, and develop necessary skillsets to service client EHR needs
    • Personal Leadership Development and succession planning
    • Build high performance team creating an environment consistent with our vision and values
    • Evaluate team talent and performance, adjusting to meet deadlines
    • Oversee Hiring and Training for new employees
    • Management of resource utilization balancing W2 and contracting staff to grow profits
    • Quarterly Performance Reviews, Staff meetings, and 1:1 engagement with staff
    • Set goals, oversee performance plan development and reviews and salary adjustments
    • Adhere to the Code of Conduct
    • Evaluate team talent and performance, adjusting to meet deadlines

    Support Services

    • Oversee and Set vision for the support services organization
    • Work with the leadership team to carry out the vision, mission and goals of CereCore
    • Build strong relationships with and act as liaison to the CereCore Clients to align business strategies as necessary
    • Protect and grow clients, assessing customer satisfaction levels
    • Work with team to build client roadmaps and provide clients with updates and information enabling them to make necessary decisions related to their EHR
    • Work with Leadership to develop and maintain service catalog Collaborate with client executives, clients, vendors and project managers to schedule, staff and deliver services
    • Understand Client roadmaps and provide solutions that facilitate client needs
    • Partner with vendors to influence development roadmaps, acting in the best interest of our clients
    • Evaluate current and emerging tools and technologies and where applicable, make purchasing recommendations and decision
    • Meet demands of sales opportunities providing resources and services
    • Work with manages to complete staffing assessments aligning resources with responsibilities
    • Work across teams and departments to resource projects and meet deadlines
    • Contract development, review and negotiations
    • Accountable for overall project profitability, quality and performance
    • Primary escalation point for staff, leadership, vendors, and clients, resolving conflicts involving scheduling, resources and/or technical issues
    • Work across teams and departments to resource projects and meet deadlines

    Knowledge and Skills

    • Proven leadership of directors, managers and staff in building highly efficient teams maximizing utilization
    • Proven ability in setting and achieving strategic and operational goals
    • Proven leadership in working across teams to successfully execute plans
    • Experience preferred in Clinical/Financial HIS Managing payroll and project budgets
    • Performs other duties as assigned
    • Practices and adheres to the "Code of Conduct" philosophy and "Mission and Value Statement."

    Management Experience

    • 10+ years of experience in a leadership role
    • 10+ years of experience in Clinical Application related positions
    • 5+ years of experience in developing revenue-generating service offerings
    • 5+ years of experience in servicing external revenue-generating clients
    • 5+ years of experience in Healthcare related services

    What qualifications you will need:

    • Bachelor"s Degree required
    • Masters Degree preferred

    Licenses, Certifications and Training

    • ITIL, PMP, Six SIgma, Clinical

    Knowledge, Skills, Abilities, Behaviors:

    Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients.

    Honor our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.

    Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community and HCA.

    Attain and Leverage Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.

    Lead and Develop Others: Ability to lead others to accomplish organizational goals and objectives; provide meaningful coaching and mentoring to increase the capabilities of individuals and teams and drive employee engagement.

    Communicate with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results.

    Achieve Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors.

    Drive Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and hold themselves and others accountable for achieving results.

    May require up to 50% travel

    HCA Healthcare has been recognized as one of the Worlds Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

    "The great hospitals will always put the patient and the patients family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.

    HCA Healthcare Co-Founder

    Become a manager with an organization that invests in your career while giving to the community. We are seeking distinguished applicants for our Senior Director of Support Services opening. Help HCA Healthcare create healthier tomorrows for patients and communities.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.