Front Desk Supervisor TownePlace Suites - Westport, United States - Lafrance Hospitality

Description

Lafrance Hospitality | Full time

Front Desk Supervisor TownePlace Suites
Westport, United States | Posted on 02/15/2022
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Location Name

TownePlace Suites - Westport, MA

Work Experience

0-1 year


Job Description
Lafrance Hospitality is searching to fill the opening of


Front Desk Supervisor

for the


TownePlace Suites by Marriott in Westport, MA.
The Front Desk Supervisor (FDS) is responsible for the success of the front desk, ensuring outstanding guest satisfaction. The FDS assists in all areas of the hotel to achieve and maintain TownePlace, and Lafrance Hospitality standards.


Key Responsibilities Include:

• Works to achieve a friendly atmosphere for fellow associates and hotel guests
• Displays exemplary performance as an example for the staff to emulate
• Performs training and revenue management strategies with the staff
• Supervises Guest Representatives, Night Auditors and acts as Manager on Duty as needed
• Produces accurate financial reports on time
• Ensures that policy and procedure are followed and administered consistently
• Understands local health and safety codes
• Maintains a positive, cooperative work environment between personnel and management

Qualifications:
Minimum 1-2 years hotel front desk experience

• Strong interest and willingness to develop sound managerial and team building skills, to effectively lead a team
• Excellent communication skills, both written and oral, to communicate with guests, potential guests, and fellow employees
• Equally strong listening skills
• Strong attention to detail
• Comfortable with hotel computer reservation systems
• Ability to teach adult learners
• Open availability of nights, weekends, and holidays

Full Time, PTO, Medical & Dental, 401K, Equal Employment Opportunity

TRAVEL BENEFITS OFFERED
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