- Providing level 3 support for internal and external end users.
- Interacting with software vendors to restore service or correct core problems.
- Manage end user communication for planned and unplanned IT events.
- Managing the implementation of internal, external, and off-the-shelf business applications.
- Coordinating change management related to the deployment & release of business applications.
- Assisting employees in navigating the incident request system.
- Create scorecards and metrics for services and applications at the frequency requested by global, local business leadership and Product Owners.
- Manage the creation of installation qualification plans and pass these to the deployment team for execution.
- Bachelor's Degree or equivalent experience; minimum of 5 years of related experience.
- Experience working with external customers to gather technical requirements.
- Experience in a laboratory or other regulated environment is preferred but not required. Other Equivalent combination of education, training, and experience may be accepted in lieu of degree.
- Solid technical background & experience in product/application support.
- Possesses fine-tuned analytical skills and/or programming experience.
- Relational database experience
- Strong PC-based troubleshooting skills
- Possesses solid written and verbal skills.
- IIS, Oracle, SQL, Windows Server
-
HR Manager-Americas
3 weeks ago
Papaya Global Austin, United StatesPapaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global ...
-
Manager, Paraplanning Services
2 weeks ago
LPL Financial Austin, United States Full timeDoes managing a team of financial professionals motivate you? Do you think that the financial planning industry needs an update? If so, LPL Financial is the place for you · Excited to learn more? If so, then this could be the role for you · LPL's Paraplanning Solutions team is ...
-
Patient Care Technician
1 week ago
Ascension Austin, United States Full timeDetails · Department: Pediatric Intensive Care Unit (PICU) · Schedule: Full Time (Days) 7am-7pm, 3 shifts per week, Some weekends and Holidays required. · Hospital: Dell Children's Medical Center · Location: Austin, TX · Benefits · Paid time off (PTO) · Various health insu ...
-
Administrator-PACS
2 weeks ago
Ascension Austin, United States Full timeDetails · Department: Imaging · Schedule: M-F 8:30-5:00 · Hospital: Ascension Seton Administrative Offices · Location: Austin, TX · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement benefits including employer match plans · L ...
-
Tax Associate
2 weeks ago
Goodwin Recruiting Austin, United StatesTo Apply for this Job Click Here · Join our team at a boutique public accounting firm in the Denver Tech Center, where we specialize in providing tax expertise to businesses and corporations. Our focus includes tax law, compliance, and planning, with a specialization in federal, ...
-
Polysomnographic Technologist
1 week ago
Ascension Austin, United States Full timeDetails · Sign-on bonus: $3,000 · Department: Sleep Lab · Schedule: Full-time Nights, 6:45pm - 7:15am · Hospital: Dell Children's Medical Center · Location: Austin, Texas · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement ...
-
Technologist-Vascular
1 week ago
Ascension Austin, United StatesDetails · Sign-on bonus: $7,500 · Department: Imaging · Schedule: · Friday- Sunday 7:00pm-7:00am · Hospital: Seton Northwest · Location: Austin, TX · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement benefits including employer match ...
-
Radiology Supervisor
2 weeks ago
Ascension Austin, United StatesDetails · Department: · Diagnostic Radiology · Schedule: · Full-time Evenings, Monday - Friday, 2:30pm to 11pm · Hospital: · Dell Children's Medical Center · Location: · Austin, TX · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement b ...
-
Cath Lab Technologist
5 days ago
Ascension Austin, United StatesDetailsSign-on bonus: $7,500 · Department: Electrophysiology Lab - Structural Heart · Schedule: Full-time Days, Monday - Friday, 5 8s · Hospital: Seton Medical Center-Austin · Location: Austin, Texas · Salary: $ $50.16 · Actual compensation offered will vary based on factors i ...
-
Manager Engineering
2 weeks ago
Vericast Austin, United States Full timeJob Description · Vericast is seeking a Manager of Software Engineering for our Advertising Optimization and Advertising Integrations and Data teams. You will provide technical and people leadership, be hands-on and own delivery of critical digital advertising features and contri ...
-
Nuclear Medicine Technologist
1 week ago
Ascension Austin, United StatesDetails · Department: · Nuclear Medicine · Schedule: · PRN · Hospital: · Dell Children's Medical Center · Location: · Austin, Texas · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement benefits including employer match plans · Long-ter ...
-
Echocardiography Technologist
2 days ago
Ascension Austin, United States Full timeDetails · Sign-on bonus: $7,500 · Department: Pediatric Diagnostic Cardiology · Schedule: Full-time Days · Hospital: Dell Children's Medical Center · Location: Austin, Texas · Salary: $ $60 · Actual compensation offered will vary based on factors including applicable lic ...
-
Echocardiography Technologist
2 weeks ago
Ascension Austin, United States Full timeDetails · Sign-on Bonus: · $7,500 · Department: · Diagnostic Cardiology · Schedule: · Full-time Days, Monday - Thursday, 7am - 5:30pm · Hospital: · Seton Medical Center Austin · Location: · Austin, Texas · Benefits · Paid time off (PTO) · Various health insurance options & wellne ...
-
MRI Technologist
1 week ago
Ascension Health Austin, United StatesDetails · * Department: Magnetic Resonance Imaging · * Schedule: PRN Nights · * Hospital: Seton Medical Center-Austin · * Location: Austin, Texas · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement benefits including employer match pl ...
-
Cath Lab Technologist
6 days ago
Ascension Austin, United StatesDetails · Sign-on bonus: · $7,500 · Department: · Electrophysiology Lab · Schedule: · Full-time Days, Monday - Friday, 5 8s · Hospital: · Seton Medical Center-Austin · Location: · Austin, Texas · Salary: · $ $50.16 · Actual compensation offered will vary based on factors includin ...
-
Technologist-Sonography
1 week ago
Ascension Austin, United StatesDetails · Sign-on bonus: $7,500 · Department: Sonography · Schedule: FTE · Hospital: Dell Seton Medical Center · Location: Austin, TX · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement benefits including employer match plans · L ...
-
Interventional Rad Tech
1 week ago
Ascension Austin, United StatesDetails · Sign-on bonus: · $7,500 · Department: · Electrophysiology Lab · Schedule: · Full-time Days, Monday - Friday, 4 10s · Hospital: · Seton Medical Center-Austin · Location: · Austin, Texas · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans ...
-
PET/CT-Mobile Nuclear Medicine Technologist
2 weeks ago
Ascension Austin, United StatesDetails · Sign-on bonus: $7,500 · Department: Mobile PET/CT · Schedule: M-F 8:00-5:00 · Hospital: Rotating Facilities · Location: Austin, TX · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement benefits including employer match plans · ...
-
VP, Engineering and Product Operations
2 weeks ago
Realtor Austin, United StatesAt , we have among the most comprehensive and accurate coverage of real estate listings and the most engaged users across all the online real estate portals. Our mission is to make buying, selling, renting, and living in homes easier and more rewarding for everyone. · Building y ...
-
Echocardiography Technologist
6 days ago
Ascension Austin, United States Full timeDetails · Sign-on bonus: $7,500 · Department: Pediatric Diagnostic Cardiology · Schedule: Full-time Days · Hospital: Dell Children's Medical Center · Location: Austin, Texas · Salary: $ $60 · Actual compensation offered will vary based on factors including applicable licenses ...
Senior Product Support Tech Advisor - Austin, United States - Q² Solutions
Description
We are seeking a Senior Product Support Tech Advisor to join Q2 Solutions, IQVIA's laboratory business in Austin TX.
We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.
The Senior Product Support Tech Advisor will be responsible for providing level 3 support for internal and external end users for PC, server, and application issues. They will also interact with software vendors, infrastructure services, and/or Application Development to restore service and/or correct core problems.
What you'll be doing:
What We Are Looking For:
The Knowledge, Skills and Abilities needed for this role:
We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.
To learn more about our benefits, visit
If you're looking to unleash your potential, join Q2 Solutions, IQVIA's laboratory business, to help make the extraordinary possible
