- Identifies, investigates, and researches user questions and problems as well as recognizes, researches, isolates and resolves information systems problems
- Answers incoming calls and inputs information into the ticket tracking software
- Refers more complex problems to Level II analyst
- High school diploma or GED
- Technical training and prior experience in computer troubleshooting and problem resolution
- Relevant college course work and certifications
- Remote PC support experience
- Proficient in current Windows operating system
- Strong analytical skills
- Provides timely problem resolution
- Excellent verbal and written communication skills, good organizational skills, and the ability to multi-task
- Ability to work under limited supervision
- Basic understanding of telecommunications, network and desktop functions, and strong customer service background
- Handles phone calls and emails/tickets from internal associates and third party vendors to provide status and updates for a specific ATM Terminal or provide minor troubleshooting and remote resolution.
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Certified Help Desk Professional (CHDP) preferred
- Microsoft Certified Software Engineer (MCSE) preferred but prior experience in equivalent position can be substituted
- Must be proficient in current Windows operating system.
- Proficient in current Windows operating system, Active Directory, Lotus Notes, PCOMM, TCP/IP, LAN/WAN, Microsoft Office, TSO, VPS and Netview
- Previous experience with proprietary bank software and software troubleshooting a plus.
- Required to work flexible schedule, including night shifts and weekends.
- Schedule will be Mon-Fri 1-10 PM with 1 weekend covered a month in a rotation.
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
ATM Monitoring Help Desk Representative - Hoover, United States - Regions Bank
Description
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
Job Description:
At Regions, the Desktop Services Help Desk Representative applies understanding and knowledge of information systems products and services to assist internal users.
Primary Responsibilities
This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
Preferences
Skills and Competencies
*There is an option for Hybrid work at the managers discretion. *
Position Type
Full time
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$42,000.00 USD
Median:
$50,650.00 USD
Incentive Pay Plans:
This job is not incentive eligible.
Benefits Information
Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. ) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.
Location Details
Riverchase Operations Center
Location:
Hoover, Alabama
Bring Your Whole Self to Work
We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.
OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.