Jobs
>
New Haven

    Patient Experience Ambassador - New Haven, Connecticut, United States - Yale New Haven Health

    Yale New Haven Health
    Yale New Haven Health New Haven, Connecticut, United States

    2 days ago

    Default job background
    Permanent
    Description

    Overview:


    To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values.

    These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.


    With guidance from the Manager, Guest Services, the Patient Experience Ambassador performs various duties to ensure high-quality guest service to our patients, their families, and visitors.

    They provide oversight of the first points of entry into the hospital and outpatient locations at all main entrances, including oversight to all entry waiting areas to ensure a clean, safe, and efficiently run environment.

    They are trained to retrieve and provide patient appointment information via a computer or tablet, maintain the visitor pass policy and procedures, and oversee the patient restriction policy.

    The Patient Experience Ambassador triages difficult situations that require escalation to supporting departments.

    They "manage up" all interactions with patients, families, and visitors to ensure the most positive and highest level of patient experience.

    They are also responsible for identifying and administering the need for varying types of service recovery.

    EEO/AA/Disability/Veteran


    Responsibilities:

    • Performs a wide range of duties to ensure that support and information are available to patients, families, and visitors who are entering all main entrances of the hospital.
    1.1 Provides a warm and welcoming greeting to all people entering the hospital, at all main entrances. Determine the needs of patients and guests entering the hospital to meet customer needs.


    • Provides directory, escort, and transport services (specific to Yale New Haven Hospital and St Raphael campuses only).


    2.1 Provides wheelchair transports or escorts to patients and guests in a timely manner to their destination throughout the hospital and associated facilities.


    • Oversees amenities for patients and guests including orchestration of service recovery tools. Keeps work areas and lobby clean and neat at all times.
    3.1 Provides a variety of info for patients/guests regarding local restaurants, banking, hotels, and shops. Keeps adequate 'Guide to New Haven' on hand for use.


    • Required to provide cross-coverage between YNHH campuses, based on operational need.

    Qualifications:

    EDUCATION
    High school graduate or equivalent required.

    Associate degree in hospitality, human services, social work, or like field preferred.

    Completion of internally selected YNHH Learning Management courses within first 3 months of starting position.


    EXPERIENCE


    Minimum of 1 year of experience in the healthcare and/or customer service industry with demonstrated experience in problem-solving and diffusing and handling sensitive issues with minimal supervision.

    Proven outstanding customer service skills.


    SPECIAL SKILLS
    Knowledge of proper wheelchair use is preferred.

    Excellent communication and customer service skills, attention to detail, and physical endurance.


    PHYSICAL DEMAND
    Ability to lift 40 lbs. and utilize proper body mechanics in moving and lifting patients and files.

    Extensive pushing, pulling, lifting, and walking.
  • Yale-New Haven Health

    patient experience ambassador

    3 weeks ago

    Yale-New Haven Health Bridgeport, CT , USA, United States

    Overview · To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and pro ...

  • Beatz Promotions Limited

    Customer Service/sales Representative

    2 weeks ago

    Beatz Promotions Limited New Haven, United States

    **Immediate Start - No Previous Sales Experience Required - Training provided** · **Location**: New Haven, CT · **Employment Type**: Full-Time · - **Who?**_ · Beatz Promotions is a Marketing Company working alongside some of the US's fastest growing brands · We are looking to tak ...

  • Rent-A-Center

    Delivery Driver

    3 weeks ago

    Rent-A-Center New Haven, United States

    Rent A Center Delivery Drivers are recognized as the front line to our customers. As brand ambassadors, their goal is to provide a top-notch, red carpet customer experience. As a Delivery Driver, you will be responsible for delivering, installing, and demonstrating merchandise in ...

  • Yale University

    Program Coordinator

    1 week ago

    Yale University New Haven, United States

    **Program Coordinator**: · - Law School - Leadership Program Operations · - 88136BR · **University Job Title** · - Program Coordinator · **Bargaining Unit** · - L34 - Local 34 (Yale Union Group) · **Time Type** · - Full time · **Duration Type** · - Regular · **Compensation Grade* ...

  • Camerota Truck Parts

    Delivery Driver

    2 days ago

    Camerota Truck Parts North Haven, United States Part time

    **DELIVERY DRIVER - **NON-CDL. · Part time schedule, approximately 20-30 hour week. Alternate weekdays and early morning start time. · The role of this position is to provide superior customer service through the safe, timely and efficient delivery of parts and units to our custo ...

  • University of New Haven

    Assistant Director of Events

    2 weeks ago

    University of New Haven West Haven, United States

    The University of New Haven, founded on the Yale campus in 1920, is a private, coeducational university recognized by The Princeton Review and U.S. News & World Report for academic excellence. Located between New York City and Boston in the shoreline city of West Haven, the Unive ...

  • Avelo Airlines, Inc.

    Flight Attendant

    2 days ago

    Avelo Airlines, Inc. New Haven, United States

    : · **THIS JOB POSTING IS JUST FOR OUR NEW HAVEN, CT BASE. PLEASE ONLY APPLY IF YOU ARE WANTING TO WORK AT HVN.** · **Outcomes and Responsibilities** · SAFETY: Ensure the safety, welfare, and comfort of all Customers and other Crewmembers. · - Contribute to the smooth and efficie ...

  • University of New Haven

    Associate Director of Alumni Communications

    1 week ago

    University of New Haven West Haven, United States

    **Who we are**: · The University of New Haven, founded on the Yale campus in 1920, is a private, coeducational university that has been recognized by The Princeton Review and U.S. News & World Report for academic excellence. Located between New York City and Boston in the shoreli ...

  • StretchLab

    Certified Yoga Instructor

    1 week ago

    StretchLab Branford, United States

    StretchLab's Invitation to Yoga Instructors: Embark on a Transformative Career Journey · Yoga Instructors with a Zeal for Wellness, StretchLab is Your New Arena · Are you a Yoga Instructor brimming with the desire to guide others on their wellness journey? StretchLab presents a v ...

  • CTTRANSIT

    Transportation Supervisor

    1 week ago

    CTTRANSIT Hamden, United States

    Act as CTTRANSIT's frontline leader in monitoring and directing performance to achieve established goals and performance expectations and ensure safe, reliable, responsive service in all divisions, playing the roles of street supervisor, Dispatcher, and Foreman. · **Examples of D ...

  • Valley YMCA Child Care Center

    Preschool Assistant Teacher

    2 weeks ago

    Valley YMCA Child Care Center Ansonia, United States Part time

    **Summary** · This position supports the mission and work of the Y, a leading nonprofit, charitable organization. The Preschool Assistant Teacher provides direct supervision and leadership to a group of children ages 3-5 years old. The Preschool Assistant Teacher is responsible f ...

  • Valley YMCA Child Care Center

    Infant/toddler Assistant Teacher

    3 weeks ago

    Valley YMCA Child Care Center Ansonia, United States

    **Summary** · This position supports the mission and work of the Y, a leading nonprofit, charitable organization. The Infant/Toddler Assistant Teacher provides direct supervision and leadership to a group of children ages 6 weeks to 3years years old. The Infant/Toddler Assistant ...

  • Dairy Queen

    Cake Decorator

    3 days ago

    Dairy Queen Milford, United States

    Weekends are required. Must have previous experience. Willing to pay more with experience as well. · **Cake Decorator** · We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the _Dairy Queen_ brand an ...

  • Goldfish Swim School - Milford

    Marketing, Event and Social Media Coordinator

    4 days ago

    Goldfish Swim School - Milford Milford, United States

    **Benefits**: · - 401(k) · - 401(k) matching · - Competitive salary · - Employee discounts · - Free uniforms · - Health insurance · - Opportunity for advancement · - Paid time off · Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you ...

  • Goldfish Swim School - Milford

    Deck Supervisor

    4 days ago

    Goldfish Swim School - Milford Milford, United States

    Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School We're a rapidly growing, award winning franchise that is not your typical company · **Benefits**: · ...

  • Goldfish Swim School - Milford

    Swim Instructor

    4 days ago

    Goldfish Swim School - Milford Milford, United States

    Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School We're a rapidly growing, award winning franchise that is not your typical company · Goldfish Swim Sc ...

  • Goldfish Swim School - Milford

    Full Time Swim Instructor

    4 days ago

    Goldfish Swim School - Milford Milford, United States Full time

    Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School We're a rapidly growing, award winning franchise that is not your typical company · **Benefits**: · ...

  • Goldfish Swim School - Milford

    Full Time Crew Member

    4 days ago

    Goldfish Swim School - Milford Milford, United States Full time

    Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School We're a rapidly growing, award winning franchise that is not your typical company · **Benefits**: · ...

  • Goldfish Swim School - Milford

    Swim Instructor/lifeguard

    4 days ago

    Goldfish Swim School - Milford Milford, United States

    Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School We're a rapidly growing, award winning franchise that is not your typical company · Goldfish Swim Sc ...

  • Perdue Farms

    Continuous Improvement Manager 3

    6 days ago

    Perdue Farms Milford, United States

    Perdue Foods is part of Perdue Farms, a family-owned company heading into its second century of growth and innovation. With a goal of becoming the most trusted name in premium proteins, we create products for consumers and for retail and foodservice customers around the globe, wh ...